CaptainGreek Terms & Conditions
Welcome to CaptainGreek.com!
These Terms of Service (“Terms”) form a legally binding agreement between you and CaptainGreek Group of Companies, LLC (referred to as “CaptainGreek,” “we,” “us,” or “our”). CaptainGreek operates a U.S.-based multi-vendor e-commerce marketplace and mobile application that connects customers with vendors offering Mediterranean products. By accessing or using CaptainGreek’s website, mobile app, APIs, or any related services (collectively, the “Services”), you agree to these Terms and all other policies referenced herein. If you do not agree, you must not use the Services.
1. Account Registration and Eligibility
1.1 Account Creation:
To buy or sell on CaptainGreek, you need to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You must choose a secure password and maintain its confidentiality. You are responsible for all activities that occur under your account.
1.2 Eligibility:
You must be at least 18 years old (or the legal age of majority in your state) to register for an account and use our Services. If you are under 18, you may only use the Services under the supervision of a parent or legal guardian, who must own and manage the account. By using the Services, you represent that you are legally able to form a binding contract with us (i.e. you are not a minor, or you have valid guardian consent), and that you are not a person barred from using the Services under any applicable laws.
1.3 Business Accounts:
If you create an account on behalf of a business or other entity, you represent that you have the authority to bind that entity to these Terms. The account owner (individual or entity) is responsible for ensuring that all users of the account (e.g. staff) comply with these Terms.
1.4 Account Use and Security:
You agree to use your account for personal or legitimate business purposes only, and not to impersonate any person or entity or misrepresent your affiliation. You must notify us immediately at support@captaingreek.com if you suspect any unauthorized use of your account or security breach. We are not liable for any loss or damage arising from your failure to safeguard your account credentials.
1.5 One Account Rule:
You may only create and hold one Customer account and/or one Vendor account, unless expressly permitted by us in writing. Creating multiple accounts to evade restrictions or for deceptive purposes is prohibited.
1.6 Account Verification:
We may require you to verify your identity or provide additional information (such as valid government ID, tax identification, business licenses, or proof of address) at any time. This is to comply with legal requirements and ensure marketplace trust. Failure to promptly provide or verify accurate information may result in suspension or termination of your account.
1.7 Ineligible Persons:
By using the Services, you affirm that (a) you have not been previously suspended or removed from our platform; and (b) you are not located in, under the control of, or a national or resident of any country embargoed by the U.S., nor are you on any U.S. government list of prohibited or restricted parties. You will not use the Services for or on behalf of an entity or individual designated for sanctions under U.S. law
2. Marketplace Services and Role of CaptainGreek
2.1 CaptainGreek as a Marketplace Venue:
CaptainGreek provides an online platform that enables Vendors to list and sell authentic Mediterranean and related products, and Customers to browse and purchase those products. CaptainGreek itself is not the seller of the Vendor’s items (unless we expressly indicate that CaptainGreek is the seller for a particular product). Instead, each order you place is a direct transaction between the Customer (buyer) and the Vendor (seller). CaptainGreek facilitates these transactions by providing the platform, payment processing, and customer support tools, but CaptainGreek is not a party to the sales contract between Customer and Vendor.
2.2 No Endorsement of Products or Vendors:
Vendors operate their own shops on CaptainGreek. While we strive to onboard quality Mediterranean producers and promote cultural products, CaptainGreek does not manufacture or hold the listed products, and does not guarantee the truth or quality of any listing. Any descriptions, titles, prices, promotions, or claims about a product are provided by the Vendor, not by CaptainGreek. We do not pre-approve all content or items, and CaptainGreek makes no warranties about the quality, safety, authenticity, or legality of products sold by Vendors. Any legal claim related to an item you purchase must be brought directly against the Vendor of that item, not CaptainGreek. You hereby release CaptainGreek from any claims or liability arising out of or relating to products sold by Vendors, including for defective items, misrepresentations by sellers, or injuries or damages caused by items. (For example, if you receive a defective olive oil from a Vendor, any claim for refund or injury must be made against the Vendor, and you agree not to hold CaptainGreek liable.)
2.3 Vendor and Customer Responsibilities:
Vendors are solely responsible for the products they list, including ensuring product quality, compliance with laws, accurate listing information, pricing, inventory, shipping, and customer service for their sales. Customers are responsible for reading the full listing (including any Vendor shop policies) before making a purchase, and for honoring their obligation to pay for items they order. We’ve detailed specific obligations for Vendors in Section 6 and for Customers in Section 7 below.
2.4 No Agency in Listings:
Except as expressly set forth in these Terms, neither party (Vendor nor CaptainGreek) is appointed as the agent of the other. Vendors are independent sellers and are not employees, agents, or representatives of CaptainGreek. Nothing in these Terms creates a partnership, joint venture, franchise, or employment relationship between CaptainGreek and any user. Vendors have no authority to make or accept any offers or representations on our behalf, and CaptainGreek does not act as an agent for any Customer or Vendor for the purpose of the sale (except solely for the limited purpose of receiving payments from Customers on behalf of Vendors, as described in Section 5).
2.5 Display and Ranking:
CaptainGreek may use algorithms or manual curation to display search results or featured products. We do not guarantee any particular placement or visibility for a given product or shop. We may label certain items (for example, “Best Seller” or “Authentic from Crete”) based on our internal criteria, but such labels are for general informational purposes and are not guarantees.
2.6 Additional Policies and Guidelines.
Your use of the Services is also governed by all other CaptainGreek policies posted on our website, including the Privacy Policy, Prohibited Items Policy, Community Guidelines, Return Policy, Vendor Fee Schedule, Affiliate Program Terms, and any API Terms referenced in Section 10. Each of these documents is incorporated into these Terms by reference. Vendors must comply with every Vendor handbook or guideline we publish, and Customers must follow the applicable community-conduct rules. When you enable specific features or integrations, the corresponding supplemental terms will apply as well. CaptainGreek may update any policy from time to time and will provide notice of material changes as required by law.
3. Fees, Commissions, and Payment Terms
3.1 Vendor Fees and Commission:
Joining CaptainGreek as a Vendor may be free, but selling on the platform is subject to fees. CaptainGreek charges Vendors a commission on each sale and may charge other fees (for example, listing fees, transaction processing fees, advertising fees for promotional placements, subscription fees for premium seller services, and any other fees or charges disclosed in CaptainGreek’s Vendor Fee Schedule, as updated from time to time.). By listing items for sale, you agree to pay all applicable fees and commissions as described in our Fee Schedule or Vendor policies. Commission rates and fee amounts may vary by category or service and are disclosed in advance. We reserve the right to change our fees or commission structure, but will provide Vendors with reasonable notice (e.g. via email or site announcement) of any fee changes. All fees are in U.S. Dollars unless stated otherwise, and are non-refundable except if explicitly stated otherwise by us.
3.2 Payment Processing:
Customers must pay for orders at the time of checkout using the payment methods we support (such as credit/debit cards, PayPal,). Payment processing is handled by third-party payment processors (e.g., Stripe, PayPal) or by CaptainGreek’s payment service, and is subject to those providers’ terms and conditions. By providing your payment information, you authorize us (and our payment processors) to charge your chosen payment method for the total amount of your order (including any applicable taxes and shipping fees). For security, CaptainGreek does not store full payment card details; our payment processors handle that information securely.
3.3 Marketplace Facilitator & Taxes:
CaptainGreek may be required by U.S. state laws to collect and remit sales tax (or other similar taxes, like marketplace facilitator taxes) on applicable transactions. If required by law, we will calculate and collect sales tax at checkout on behalf of the Vendor for shipments to certain jurisdictions, and remit those taxes to the appropriate authorities. The amount of tax collected will be displayed to Customers during checkout. Outside of such obligations, Vendors are responsible for determining and handling any taxes on their sales (see Section 6.8). Customers are responsible for any use taxes or import taxes/duties that may apply to their purchases.
3.4 Payouts to Vendors:
When a Customer makes a purchase, CaptainGreek (or its payment service) receives the payment on behalf of the Vendor, minus any fees.
CaptainGreek will hold the funds temporarily and then remit the proceeds to the Vendor’s designated account, after deducting our commission and any fees, in accordance with our payout schedule. By selling on CaptainGreek, you appoint CaptainGreek as your limited payment collection agent solely for the purpose of accepting payments from Customers on your behalf. Payment by a Customer to CaptainGreek will be considered the same as payment made directly to you as a Vendor, and fulfills the Customer’s payment obligation for that order. Our obligation to remit funds to you is conditioned on successful receipt of funds from the Customer. If a Customer’s payment is later subject to a chargeback or reversal, or if we did not actually receive the funds, we will deduct that amount from your account (and you agree that we may offset it against future payouts or charge your provided payment method).
CaptainGreek will hold the funds temporarily and then remit the proceeds to the Vendor’s designated account, after deducting our commission and any fees, in accordance with our payout schedule. By selling on CaptainGreek, you appoint CaptainGreek as your limited payment collection agent solely for the purpose of accepting payments from Customers on your behalf. Payment by a Customer to CaptainGreek will be considered the same as payment made directly to you as a Vendor, and fulfills the Customer’s payment obligation for that order. Our obligation to remit funds to you is conditioned on successful receipt of funds from the Customer. If a Customer’s payment is later subject to a chargeback or reversal, or if we did not actually receive the funds, we will deduct that amount from your account (and you agree that we may offset it against future payouts or charge your provided payment method).
3.5 Timing of Payouts:
We generally initiate Vendor payouts on a regular schedule (for example, deposits to your bank weekly or as otherwise stated in our Vendor payout policy). However, payout timing may vary based on factors such as order completion, potential disputes, or risk reviews. We may hold funds for a certain period (e.g., until we confirm the order was delivered or after a Buyer’s return window) to mitigate risks like fraud or chargebacks. We reserve the right to delay or withhold payouts if we believe there is a risk of fraud, illegal activity, or significant disputes, or if you violate these Terms. For instance, if we believe a Vendor’s account is engaging in fraudulent transactions or is likely to incur excessive chargebacks or refunds, we may temporarily withhold payouts and/or request additional security (such as a reserve or deposit) to cover potential liabilities.
3.6 Billing and Offset:
As a Vendor, you must maintain an active payment method on file (such as a valid credit card) and a valid bank account to receive payouts. You authorize CaptainGreek to charge your payment method or offset any amounts in your Vendor account for any fees, commissions, refunds, chargebacks, or other amounts you owe to us under these Terms. For example, we may deduct our commission and transaction fees directly from the sales proceeds before remitting your payout. If your account has insufficient funds or negative balance (for instance, due to refunds or chargebacks exceeding sales), we may charge your card or invoice you for the difference. Failure to pay amounts due may result in account suspension and collection efforts
3.7 Currency:
All monetary transactions on CaptainGreek are generally conducted in U.S. Dollars (USD). If we support other currencies, conversion rates or fees might apply as disclosed. We are not responsible for any bank or card fees that you may incur due to currency exchange or international transactions.
3.8 No Interest on Balances:
Any funds CaptainGreek holds on your behalf (e.g., pending payout) are not segregated into a separate account for you and may be commingled with other funds. You are not entitled to interest or any other earnings on funds held by CaptainGreek pending payout or refund.
4. Permissible Use of Services and Prohibited Activities
We strive to maintain a trustworthy, safe, and culturally positive marketplace. By using our Services, you agree to the following rules of conduct:
4.1 Compliance with Laws:
You will comply with all applicable laws and regulations when using our Services, whether as a buyer or seller. This includes, without limitation, laws related to commerce, trade, import/export, privacy, consumer protection, product safety, labeling, intellectual property, and any regulatory requirements specific to your products such as FDA rules for food and cosmetics or USDA rules for agricultural products. Vendors are responsible for obtaining any permits or licenses required to sell their products, and for paying any applicable government fees.
4.2 Prohibited Products:
Vendors may only list products that are allowed on CaptainGreek.
The following items (among others) are strictly prohibited from being listed or sold on our platform:
CaptainGreek reserves the right to remove any listing that we determine (in our sole discretion) violates these Terms or our policies or is otherwise inappropriate. We may also suspend or terminate the Vendor’s account for serious or repeated violations, without refunding fees, and may report illegal items to law enforcement if necessary. Listing fees or commissions already incurred for removed listings will not be refunded.
The following items (among others) are strictly prohibited from being listed or sold on our platform:
- ● Illegal or Regulated Items: Any item whose sale is illegal under U.S. federal, state, or local law, or under the law of the Vendor’s or Customer’s jurisdiction. This includes but is not limited to: illicit drugs or controlled substances, drug paraphernalia, prescription-only medications, cannabis products not lawfully permitted, and any other regulated substances without proper license.
- ● Weapons and Hazardous Materials: Firearms, ammunition, explosive materials, and certain weapon accessories; fireworks or explosives; any hazardous chemicals or materials not legally saleable; items that pose an unreasonable risk of harm.
- ● Counterfeit or Infringing Goods: Items that infringe or violate someone else’s intellectual property rights (e.g., counterfeit designer goods, unlicensed brand merchandise) are forbidden. All products must be authentic and accurately described.
- ● Stolen or Fraudulent Items: Products that are stolen, fraudulently obtained, or not owned by the seller.
- ● Obscene or Offensive Materials: Pornography or excessively obscene materials. (Culturally significant art or artifacts must comply with decency laws and not depict illegal content.)
- ● Human, Animal, or Hazardous Parts: Human remains or body parts; items made from protected wildlife or endangered species (e.g., ivory, certain furs) unless allowed by law with proper documentation; live animals (excluding permitted live plants or similar).
- Services, Referrals, or Non-Items: Listings that are mere advertisements, referral or affiliate codes, requests for donations, crowdfunding campaigns, “want ads,” or any listing that does not offer a tangible good or a legitimate digital item for sale. (CaptainGreek is a marketplace for products, not a services or fundraising platform.)
- ● Misleading Health or Medical Products: Unapproved medical devices or health products making unfounded claims (e.g., products claiming to cure diseases without FDA approval). Also, any product subject to recalls or safety alerts.
- ● Perishable or Restricted Food: While many Mediterranean food products are welcome, any perishable food that is not properly packaged, labeled, or compliant with health regulations is prohibited. Likewise, alcohol or other age-restricted products are not allowed unless specifically permitted by CaptainGreek in writing and sold in compliance with all laws (including age verification and appropriate licenses).
- ● Others: Any other categories of items that CaptainGreek communicates to Vendors as prohibited or that would violate our Prohibited Items Policy (which may be updated from time to time).
CaptainGreek reserves the right to remove any listing that we determine (in our sole discretion) violates these Terms or our policies or is otherwise inappropriate. We may also suspend or terminate the Vendor’s account for serious or repeated violations, without refunding fees, and may report illegal items to law enforcement if necessary. Listing fees or commissions already incurred for removed listings will not be refunded.
4.3 Prohibited Conduct (All Users):
You agree NOT to engage in any of the following activities on or in connection with our Services:
● Fraud or Deception: Do not use false or misleading information in listings, profiles, or communications. This includes false identities, making deceptive claims about a product’s origin, nature, or quality, or engaging in bait-and-switch tactics. Vendors must accurately represent their items (e.g., if an olive oil is listed as from Crete, it must genuinely originate from Crete).
● Intellectual Property Infringement: Do not upload, post, or sell any content that violates someone else’s intellectual property rights (copyright, trademark, patent, trade secret, or publicity rights). This means you must have the right to use all text, images, logos, or designs you post (for example, use your own product photos or have permission; do not copy another shop’s images or a brand’s logo without authorization).
● Spam or Unsolicited Communications: Do not use CaptainGreek’s Services (including messaging systems, reviews, or any user contact information) to send unsolicited advertising, promotions, or spam. This includes mass messaging users with commercial solicitations, or adding customers to mailing lists without their consent.
● Harassment or Hate Speech: Do not post or communicate any content that contains threats, harassment, hate speech, or discrimination. Content that is hateful, defamatory, or derogatory toward any individual or group, including but not limited to race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, age, disability, or any other characteristic protected by applicable law. is strictly prohibited. We are a community celebrating Mediterranean culture and expect everyone to be respectful.
● Harmful or Obscene Content: Do not post content that is obscene, sexually explicit (particularly any content sexualizing minors – which is absolutely banned), or that promotes self-harm or violence. Any content depicting child exploitation will be reported to authorities.
● Privacy Violations: Do not publish or misuse personal information of others. This includes posting anyone’s personal data (e.g., addresses, emails, financial information) without consent. Vendors should only use buyer information for order fulfillment and never for unsolicited marketing (see Section 6.9 on privacy).
● Off-Platform Transactions: You may not use CaptainGreek to facilitate sales outside of the platform. Vendors should not encourage buyers to purchase through other channels to avoid our fees (e.g., posting your personal website or asking customers to pay you directly off-site). Likewise, Customers should not solicit sellers to transact
off-platform. Doing so can result in account termination. Keep transactions on CaptainGreek for the safety and benefit of both parties.
● Interference and Site Integrity: Do not engage in activities that interfere with or disrupt the Services or networks connected to the Services. This includes transmitting any worms, viruses, or harmful code; attempting to hack or gain unauthorized access to our systems or user accounts; performing denial-of-service attacks; or any activity that imposes an unreasonable load on our infrastructure.
● Data Scraping and Automated Use: You agree not to crawl, scrape, or use any robot, spider, script, or automated means to extract data or content from our Services without our express permission. Additionally, you shall not attempt to reverse engineer or derive the source code of any part of our website or apps.
●Circumventing Security or Policies: You must not attempt to circumvent any security measures or content filtering we employ. Also, do not intentionally use any loophole or exploit to bypass our policies or fees (for example, listing a very cheap item as a “token” to evade commission on a larger transaction is prohibited).
● Multiple or False Accounts: As noted, no sock-puppet or duplicate accounts to manipulate our systems. Do not open new accounts if your account is suspended or to avoid consequences of policy violations.
● Coordination and Collusion: Vendors must not collude with other sellers or third parties to fix prices or manipulate the marketplace. For example, you may not coordinate pricing with competitors or artificially inflate popularity (through shill buying or fake accounts).
● Inappropriate Use of Content: You may not aggregate or display user content from CaptainGreek in ways that violate our other policies or intended use For example, creating a list of user posts to target or shame someone is prohibited. Please review our Community Guidelines for further details.
Violating any of these rules can result in immediate suspension or termination of your account, removal of content, and other consequences as appropriate. CaptainGreek reserves the right to investigate any suspected violation and to take any actions we deem necessary and appropriate (including cooperating with law enforcement).
● Fraud or Deception: Do not use false or misleading information in listings, profiles, or communications. This includes false identities, making deceptive claims about a product’s origin, nature, or quality, or engaging in bait-and-switch tactics. Vendors must accurately represent their items (e.g., if an olive oil is listed as from Crete, it must genuinely originate from Crete).
● Intellectual Property Infringement: Do not upload, post, or sell any content that violates someone else’s intellectual property rights (copyright, trademark, patent, trade secret, or publicity rights). This means you must have the right to use all text, images, logos, or designs you post (for example, use your own product photos or have permission; do not copy another shop’s images or a brand’s logo without authorization).
● Spam or Unsolicited Communications: Do not use CaptainGreek’s Services (including messaging systems, reviews, or any user contact information) to send unsolicited advertising, promotions, or spam. This includes mass messaging users with commercial solicitations, or adding customers to mailing lists without their consent.
● Harassment or Hate Speech: Do not post or communicate any content that contains threats, harassment, hate speech, or discrimination. Content that is hateful, defamatory, or derogatory toward any individual or group, including but not limited to race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, age, disability, or any other characteristic protected by applicable law. is strictly prohibited. We are a community celebrating Mediterranean culture and expect everyone to be respectful.
● Harmful or Obscene Content: Do not post content that is obscene, sexually explicit (particularly any content sexualizing minors – which is absolutely banned), or that promotes self-harm or violence. Any content depicting child exploitation will be reported to authorities.
● Privacy Violations: Do not publish or misuse personal information of others. This includes posting anyone’s personal data (e.g., addresses, emails, financial information) without consent. Vendors should only use buyer information for order fulfillment and never for unsolicited marketing (see Section 6.9 on privacy).
● Off-Platform Transactions: You may not use CaptainGreek to facilitate sales outside of the platform. Vendors should not encourage buyers to purchase through other channels to avoid our fees (e.g., posting your personal website or asking customers to pay you directly off-site). Likewise, Customers should not solicit sellers to transact
off-platform. Doing so can result in account termination. Keep transactions on CaptainGreek for the safety and benefit of both parties.
● Interference and Site Integrity: Do not engage in activities that interfere with or disrupt the Services or networks connected to the Services. This includes transmitting any worms, viruses, or harmful code; attempting to hack or gain unauthorized access to our systems or user accounts; performing denial-of-service attacks; or any activity that imposes an unreasonable load on our infrastructure.
● Data Scraping and Automated Use: You agree not to crawl, scrape, or use any robot, spider, script, or automated means to extract data or content from our Services without our express permission. Additionally, you shall not attempt to reverse engineer or derive the source code of any part of our website or apps.
●Circumventing Security or Policies: You must not attempt to circumvent any security measures or content filtering we employ. Also, do not intentionally use any loophole or exploit to bypass our policies or fees (for example, listing a very cheap item as a “token” to evade commission on a larger transaction is prohibited).
● Multiple or False Accounts: As noted, no sock-puppet or duplicate accounts to manipulate our systems. Do not open new accounts if your account is suspended or to avoid consequences of policy violations.
● Coordination and Collusion: Vendors must not collude with other sellers or third parties to fix prices or manipulate the marketplace. For example, you may not coordinate pricing with competitors or artificially inflate popularity (through shill buying or fake accounts).
● Inappropriate Use of Content: You may not aggregate or display user content from CaptainGreek in ways that violate our other policies or intended use For example, creating a list of user posts to target or shame someone is prohibited. Please review our Community Guidelines for further details.
Violating any of these rules can result in immediate suspension or termination of your account, removal of content, and other consequences as appropriate. CaptainGreek reserves the right to investigate any suspected violation and to take any actions we deem necessary and appropriate (including cooperating with law enforcement).
4.4 Monitoring and Enforcement:
CaptainGreek may, at its discretion, monitor any user-generated content or communications on the platform for compliance with these Terms and applicable law. While we are not responsible for policing every interaction, you acknowledge that we have the right (but not the obligation) to review, refuse, remove, or edit any content or listings at any time, without notice, if we believe it violates these Terms or our policies. We are not liable for any consequences of removing or failing to remove any user content.
4.5 Reporting Misconduct:
If you see any content or activity that violates these rules or is otherwise concerning (for example, illegal items, hate speech, scams), please report it to us at support@captaingreek.com or through any “Report” feature on the site. We will review reports and take action as necessary. Please use such reporting responsibly and not for anticompetitive reasons or personal disputes that do not truly violate our policies.
5. Transactions and Orders (for Customers and Vendors)
This section describes the general process and terms around ordering, shipping, and returns on CaptainGreek. (Vendors and Customers should also refer to Sections 6 and 7 respectively for additional specific obligations.)
5.1 Order Process:
When a Customer places an order for a product on CaptainGreek, the Customer is committing to purchase the item, and the Vendor is notified to fulfill the order. All orders are subject to acceptance by the Vendor. In some cases, an order may be canceled, for example if the item is out of stock, if there was a pricing error, or if the Vendor suspects fraud. CaptainGreek reserves the right to cancel any order if we believe it violates our Terms or policies (e.g., a product is discovered to be prohibited or a transaction seems fraudulent).
5.2 Pricing and Product Information:
Prices of items are set by the Vendors (except where a promotion or discount might be applied by CaptainGreek). Vendors are expected to price items in good faith. All prices are listed in USD unless stated otherwise and do not include shipping charges or taxes (these will be added at checkout if applicable). Vendors must ensure that all product descriptions, images, and details are truthful and not misleading. However, CaptainGreek cannot guarantee that every description or photograph is 100% accurate or that the product will meet your expectations. Minor differences (e.g., color variance due to screen display, or small artisanal variations) are possible. If you have questions about an item, you should contact the Vendor through the platform’s messaging system before purchasing.
5.3 Shipping and Delivery - (High-level rules; additional vendor-only details appear in § 6.5.)
1. Required carrier & label creation: All outbound parcels must be booked through the CaptainGreek UPS Shipping module . A Vendor generates the UPS label from the order screen; the module pulls weight, dimensions, and addresses and returns a PDF label plus a live tracking number. The tracking number is attached automatically to the order and is visible to the Customer.
2. Handling time: Vendors must hand the parcel to UPS within the handling time stated in the listing (and in any event within 24 hours of label creation).
3. Packaging & accuracy: Vendors agree to package items securely and to enter accurate weight and dimensions. If UPS later applies an “adjustment” fee for under-declared weight or size, CaptainGreek may debit that fee from the Vendor’s next payout.
4. Address & tracking: Ship only to the address supplied at checkout; do not alter the address without Buyer confirmation via CaptainGreek messages. If a shipment is split into multiple boxes, the Vendor must create a separate label for each box and attach all tracking numbers to the order.
5. Risk of loss: Risk of loss or damage in transit remains with the Vendor until UPS shows the package as delivered to the Customer’s address. Vendors should purchase shipping insurance for high-value items.
6. Delivery times: Transit times shown at checkout are real-time UPS estimates. They are not guaranteed by CaptainGreek; weather, customs, or service alerts may cause delays. Customers should message the Vendor if tracking stalls or an estimated date is missed.
7. International shipments: When goods move across borders—e.g., a Vendor in Greece ships to a Customer in the U.S.—the Customer is the importer of record and is responsible for all customs duties, VAT, or brokerage fees. Vendors must (a) complete accurate customs declarations and tariff codes, and (b) comply with all export-control laws and sanctioned-country rules.
8. Prohibited circumvention: Creating off-platform UPS or third-party labels for CaptainGreek orders, or shipping via a different carrier, is prohibited and may result in order cancellation or account suspension.
9. Future fulfilment service: If CaptainGreek launches its own fulfilment or cross-dock service, Vendors may opt in; those separate terms will override conflicting clauses here for items processed through that service.
2. Handling time: Vendors must hand the parcel to UPS within the handling time stated in the listing (and in any event within 24 hours of label creation).
3. Packaging & accuracy: Vendors agree to package items securely and to enter accurate weight and dimensions. If UPS later applies an “adjustment” fee for under-declared weight or size, CaptainGreek may debit that fee from the Vendor’s next payout.
4. Address & tracking: Ship only to the address supplied at checkout; do not alter the address without Buyer confirmation via CaptainGreek messages. If a shipment is split into multiple boxes, the Vendor must create a separate label for each box and attach all tracking numbers to the order.
5. Risk of loss: Risk of loss or damage in transit remains with the Vendor until UPS shows the package as delivered to the Customer’s address. Vendors should purchase shipping insurance for high-value items.
6. Delivery times: Transit times shown at checkout are real-time UPS estimates. They are not guaranteed by CaptainGreek; weather, customs, or service alerts may cause delays. Customers should message the Vendor if tracking stalls or an estimated date is missed.
7. International shipments: When goods move across borders—e.g., a Vendor in Greece ships to a Customer in the U.S.—the Customer is the importer of record and is responsible for all customs duties, VAT, or brokerage fees. Vendors must (a) complete accurate customs declarations and tariff codes, and (b) comply with all export-control laws and sanctioned-country rules.
8. Prohibited circumvention: Creating off-platform UPS or third-party labels for CaptainGreek orders, or shipping via a different carrier, is prohibited and may result in order cancellation or account suspension.
9. Future fulfilment service: If CaptainGreek launches its own fulfilment or cross-dock service, Vendors may opt in; those separate terms will override conflicting clauses here for items processed through that service.
5.4 Cancellations:
● By Customer: If you change your mind about a purchase, you may request an order cancellation before the item has shipped by contacting the Vendor through CaptainGreek. The Vendor will review the request. Vendors are not obligated to accept cancellations for custom or made-to-order items once work has begun, or for perishable items close to shipping. If the Vendor has not yet shipped the product and agrees to cancel, the Customer will be refunded in full (including shipping). If the item has already shipped, or the Vendor does not agree to cancel, the order may proceed and fall under the returns process (Section 5.5).
● By Vendor: Vendors may cancel an order if, for example, the item is out of stock and was listed by mistake, if they cannot verify the Customer’s address, or if the Customer does not meet eligibility (e.g., attempting to purchase a restricted item). Vendors should inform the Customer and CaptainGreek of the reason. Vendors are expected to avoid cancellations due to stock issues by keeping inventory updated. If a Vendor cancels an order, they must promptly refund the full purchase price (and any shipping) to the Customer. Repeated unwarranted cancellations by a Vendor may result in penalties or suspension.
CaptainGreek reserves the right to cancel any transaction if we believe it violates these Terms or to protect against fraud. In such cases, we will refund the Customer (and not charge the Vendor any commission for that canceled order).
● By Vendor: Vendors may cancel an order if, for example, the item is out of stock and was listed by mistake, if they cannot verify the Customer’s address, or if the Customer does not meet eligibility (e.g., attempting to purchase a restricted item). Vendors should inform the Customer and CaptainGreek of the reason. Vendors are expected to avoid cancellations due to stock issues by keeping inventory updated. If a Vendor cancels an order, they must promptly refund the full purchase price (and any shipping) to the Customer. Repeated unwarranted cancellations by a Vendor may result in penalties or suspension.
CaptainGreek reserves the right to cancel any transaction if we believe it violates these Terms or to protect against fraud. In such cases, we will refund the Customer (and not charge the Vendor any commission for that canceled order).
5.5 Returns and Refunds:
We want buyers to have confidence when shopping on CaptainGreek, while also respecting that many Vendors are small businesses. Return and refund policies may vary by Vendor or product, but here are the general provisions:
● Vendor’s Return Policy: Each Vendor is encouraged to publish a return/refund policy in their shop or listing (for example, whether they accept returns, the timeframe, and conditions). Some products, such as perishable foods or custom-made items, may be marked “Final Sale” or non-returnable if clearly disclosed. If a Vendor does not specify a return policy, the default standard is that the Customer may return a non-perishable, non-personalized item within 30 days of delivery in its original condition for a refund, and the Customer may be responsible for return shipping costs, unless the item was defective or not as described. Vendors must, at a minimum, comply with any legal obligations for returns— for instance, if an item is received defective or not as advertised, the Vendor must offer a remedy (replacement, refund, or exchange) in accordance with consumer protection laws.
● Initiating a Return (RMA). Customers must open a Return Merchandise Authorization (RMA) request through the CaptainGreek RMA Center before sending any item back. To file a request:
1. Sign in to your CaptainGreek account and go to My Account → Returns (RMA) → Request New RMA.
2. Select the order and tick the specific product(s) and quantity you wish to return.
3. Choose a Resolution (Refund, Replace, or—if the order is still un-invoiced—Cancel) and pick an RMA Reason from the drop-down list. You may also upload photos and add notes.
4. Click Submit. The system generates a unique RMA ID and shows the request in your Returns list, where you can track status and exchange messages with the Vendor or CaptainGreek support.
5. When the Vendor approves, return instructions—including a printable shipping label or the return address and any RMA number/barcode—will appear inside the RMA thread. Ship the product within seven (7) days of approval, using the instructed carrier and label, and upload the tracking number in the same thread.
6. Keep all communication inside the RMA portal. Items sent back without an approved RMA, or outside the return window (30 days from delivery unless the Vendor’s policy states otherwise), may be refused and no refund issued. For orders containing products from multiple sellers, you must create a separate RMA per Vendor.
● Return Condition: Items should be returned in the same condition that the Customer received them, with original packaging if possible. Customers are responsible for properly packaging the return shipment. If the item is not returned in original condition or is damaged due to improper packing by the Customer, the Vendor may deduct an amount from the refund to account for the loss in item value, as permitted by policy.
● Who Pays for Return Shipping: If the return is due to the item being defective, damaged, or not as described, the Vendor will cover or reimburse the return shipping cost. If the return is due to buyer’s remorse (e.g., you changed your mind), the Vendor’s policy may require the Customer to pay for return shipping. Return shipping
arrangements (prepaid label from Vendor or Customer ships and gets reimbursed) should be clarified in the Vendor’s return instructions.
● Refunds: Once the Vendor receives the returned item (or receives evidence that the item has been shipped back), they should inspect it and process the refund via CaptainGreek’s system. The refund (minus any restocking fee if allowed and clearly disclosed) will be issued to the Customer’s original payment method. Please note that original shipping fees might not be refundable unless the item was defective or a misshipment. CaptainGreek will notify the Customer of the refund issuance. Refund timing: once processed by the Vendor, it may take 5-10 business days for the credit to appear, depending on the bank/issuer.
● Exceptions: Some product categories are generally not eligible for return due to health, safety, or customization reasons. These include:
– Perishable goods (such as fresh food or items that spoil quickly),
– Opened personal care products,
– Intimate items (for hygiene reasons),
– Custom-made or personalized items that cannot be resold, and
– Digital downloads once they have been accessed or delivered.
However, if any of these items arrive damaged, defective, or incomplete, the Customer should still contact the Vendor through the platform to request a resolution—such as a replacement or refund.
● Dispute Escalation: If a Customer and Vendor cannot agree on a return or refund (for example, disagreement whether an item was “not as described” or if the return period is disputed), they may use CaptainGreek’s dispute resolution process (see Section 11) for assistance. CaptainGreek may step in to mediate; however, we do not guarantee a particular outcome. In certain cases, at CaptainGreek’s discretion, we may issue a refund to the Customer and charge the Vendor, especially if there is clear evidence the Vendor’s product or service was not provided as promised. Vendors agree that our decision in resolving a dispute is final, and we may adjust payments accordingly.
● Vendor’s Return Policy: Each Vendor is encouraged to publish a return/refund policy in their shop or listing (for example, whether they accept returns, the timeframe, and conditions). Some products, such as perishable foods or custom-made items, may be marked “Final Sale” or non-returnable if clearly disclosed. If a Vendor does not specify a return policy, the default standard is that the Customer may return a non-perishable, non-personalized item within 30 days of delivery in its original condition for a refund, and the Customer may be responsible for return shipping costs, unless the item was defective or not as described. Vendors must, at a minimum, comply with any legal obligations for returns— for instance, if an item is received defective or not as advertised, the Vendor must offer a remedy (replacement, refund, or exchange) in accordance with consumer protection laws.
● Initiating a Return (RMA). Customers must open a Return Merchandise Authorization (RMA) request through the CaptainGreek RMA Center before sending any item back. To file a request:
1. Sign in to your CaptainGreek account and go to My Account → Returns (RMA) → Request New RMA.
2. Select the order and tick the specific product(s) and quantity you wish to return.
3. Choose a Resolution (Refund, Replace, or—if the order is still un-invoiced—Cancel) and pick an RMA Reason from the drop-down list. You may also upload photos and add notes.
4. Click Submit. The system generates a unique RMA ID and shows the request in your Returns list, where you can track status and exchange messages with the Vendor or CaptainGreek support.
5. When the Vendor approves, return instructions—including a printable shipping label or the return address and any RMA number/barcode—will appear inside the RMA thread. Ship the product within seven (7) days of approval, using the instructed carrier and label, and upload the tracking number in the same thread.
6. Keep all communication inside the RMA portal. Items sent back without an approved RMA, or outside the return window (30 days from delivery unless the Vendor’s policy states otherwise), may be refused and no refund issued. For orders containing products from multiple sellers, you must create a separate RMA per Vendor.
● Return Condition: Items should be returned in the same condition that the Customer received them, with original packaging if possible. Customers are responsible for properly packaging the return shipment. If the item is not returned in original condition or is damaged due to improper packing by the Customer, the Vendor may deduct an amount from the refund to account for the loss in item value, as permitted by policy.
● Who Pays for Return Shipping: If the return is due to the item being defective, damaged, or not as described, the Vendor will cover or reimburse the return shipping cost. If the return is due to buyer’s remorse (e.g., you changed your mind), the Vendor’s policy may require the Customer to pay for return shipping. Return shipping
arrangements (prepaid label from Vendor or Customer ships and gets reimbursed) should be clarified in the Vendor’s return instructions.
● Refunds: Once the Vendor receives the returned item (or receives evidence that the item has been shipped back), they should inspect it and process the refund via CaptainGreek’s system. The refund (minus any restocking fee if allowed and clearly disclosed) will be issued to the Customer’s original payment method. Please note that original shipping fees might not be refundable unless the item was defective or a misshipment. CaptainGreek will notify the Customer of the refund issuance. Refund timing: once processed by the Vendor, it may take 5-10 business days for the credit to appear, depending on the bank/issuer.
● Exceptions: Some product categories are generally not eligible for return due to health, safety, or customization reasons. These include:
– Perishable goods (such as fresh food or items that spoil quickly),
– Opened personal care products,
– Intimate items (for hygiene reasons),
– Custom-made or personalized items that cannot be resold, and
– Digital downloads once they have been accessed or delivered.
However, if any of these items arrive damaged, defective, or incomplete, the Customer should still contact the Vendor through the platform to request a resolution—such as a replacement or refund.
● Dispute Escalation: If a Customer and Vendor cannot agree on a return or refund (for example, disagreement whether an item was “not as described” or if the return period is disputed), they may use CaptainGreek’s dispute resolution process (see Section 11) for assistance. CaptainGreek may step in to mediate; however, we do not guarantee a particular outcome. In certain cases, at CaptainGreek’s discretion, we may issue a refund to the Customer and charge the Vendor, especially if there is clear evidence the Vendor’s product or service was not provided as promised. Vendors agree that our decision in resolving a dispute is final, and we may adjust payments accordingly.
5.6 Customer Responsibilities in Orders:
Customers, by placing an order, agree to pay the price displayed (plus any shipping and taxes) and to provide a valid payment method. Customers also agree to receive emails or notifications regarding their orders confirmation, shipping updates, and similar notices. Upon delivery, Customers should inspect the item. If there’s any issue (damage, defect, missing item), Customers should promptly (within 48 hours of delivery if possible) contact the Vendor through the platform to report the problem. This prompt notification can help in resolving shipping damage claims or other issues.
5.7 Digital Material (Downloadables)
CaptainGreek hosts six sub-categories of digital content under its Digital Material umbrella: Culinary & Recipe Books, Language & Culture, Art / Craft & DIY, Foreign Language Books, Children’s Books, Gardening & Agriculture.
1. Instant delivery & no returns. Once the download link, licence key or streaming access is issued, the sale is final and non-returnable, unless (a) the file/key is defective or (b) a refund is required by law or was specifically promised in the listing.
2. Defective or wrong file. Buyers must open an RMA ticket within 72 hours of download if the file is corrupt, won’t open, or is the wrong item. The Vendor must supply a working copy or refund.
3. Personal-use licence, not ownership. Unless the listing explicitly transfers copyright, the buyer receives a non-exclusive, non-transferable licence for personal use only. Resale, re-posting or public performance requires the Vendor’s written permission.
4. System requirements & access window. The listing must state any minimum hardware/software specs and any time limit for access (for example “download link active for 30 days”). CaptainGreek is not liable if a buyer fails to download within that window.
5. No malware / DRM disclosure. Vendors warrant the files are virus-free. DRM or watermarks are allowed but must be disclosed if they tie the file to a specific device or require an activation server.
6. Prohibited digital content. No illegal, infringing, pirated, or malware-infected files, and nothing that violates § 4.3.
7. Digital-goods tax. CaptainGreek collects and remits digital-sales tax in states where marketplace-facilitator rules apply; elsewhere the Vendor is responsible
1. Instant delivery & no returns. Once the download link, licence key or streaming access is issued, the sale is final and non-returnable, unless (a) the file/key is defective or (b) a refund is required by law or was specifically promised in the listing.
2. Defective or wrong file. Buyers must open an RMA ticket within 72 hours of download if the file is corrupt, won’t open, or is the wrong item. The Vendor must supply a working copy or refund.
3. Personal-use licence, not ownership. Unless the listing explicitly transfers copyright, the buyer receives a non-exclusive, non-transferable licence for personal use only. Resale, re-posting or public performance requires the Vendor’s written permission.
4. System requirements & access window. The listing must state any minimum hardware/software specs and any time limit for access (for example “download link active for 30 days”). CaptainGreek is not liable if a buyer fails to download within that window.
5. No malware / DRM disclosure. Vendors warrant the files are virus-free. DRM or watermarks are allowed but must be disclosed if they tie the file to a specific device or require an activation server.
6. Prohibited digital content. No illegal, infringing, pirated, or malware-infected files, and nothing that violates § 4.3.
7. Digital-goods tax. CaptainGreek collects and remits digital-sales tax in states where marketplace-facilitator rules apply; elsewhere the Vendor is responsible
5.8 No Circumvention of Payments:
As a reminder, all payments for transactions initiated on CaptainGreek must be completed through CaptainGreek. You may not circumvent the payment process by arranging to pay or be paid outside the platform (such as cash, direct bank transfers, or other off-site payment for items listed on CaptainGreek). This rule protects both parties with our security measures and ensures CaptainGreek receives its fees. Communication of payment details outside the platform is a violation.
6. Additional Terms for Vendors (Seller Policies)
If you are a Vendor on CaptainGreek (meaning you have listed or intend to list products for sale), you must comply with both the general Terms above and the following additional terms, which address your specific rights and obligations as a seller.
6.1 Vendor Account and Eligibility:
In addition to the general account rules (Section 1), Vendors must provide and maintain accurate business information in their account profile. This includes your legal name or business name, address, contact email, and tax identification numbers. You may be required to complete our Vendor onboarding process, which could include identity verification, bank account verification for payouts, and agreement to any Vendor-specific guidelines. We may also require that you are a resident of or have a business entity in a country that we support for payouts. By opening a Vendor account, you represent that selling your products on our platform does not violate any laws or regulations applicable to you (e.g., export controls, contractual obligations, or local licensing rules).
6.2 Product Listings:
You agree to create accurate, clear, and complete listings for each product you offer. This means:
● Title and Description: Your product title and description must accurately describe the item, including its key features, materials/ingredients, dimensions or weight (if relevant), country of origin, and any important details a buyer should know. No false or misleading information (e.g., don’t label an item “100% organic olive oil from Kalamata” if it is not true).
● Images: Provide images that show the actual product (or a representative sample if items are hand-made and each piece varies slightly). You should only use images you own or have rights to use. The images should not be misleading (e.g., showing accessories that are not included unless clearly stated).
● Price: Set a price for your item that includes your desired compensation for the item itself. Any additional charges (like shipping, if not using our integrated shipping calculation) should be clearly stated. You must honor the prices you list if an order is placed. (Inflating prices in bad faith or bait-and-switch tactics are prohibited.)
● Stock and Options: Keep your inventory counts updated. If you offer variations (e.g., size, color, flavor), ensure each variant is accurately described. Do not list quantities you cannot fulfill. If an item sells out or is discontinued, promptly deactivate or remove the listing.
● Compliance and Warnings: Include any required labels, warnings, or disclosures in your listing. For example, if you sell food or cosmetics, you may need to list ingredients and any allergen warnings as required by the FDA. If a product could have any safety hazard, include appropriate cautionary statements (e.g., “Choking Hazard – small parts, not for children under 3”). Compliance with specific product regulations is your responsibility.
By listing a product for sale, you represent and warrant that you have all necessary rights to sell that product, that the product complies with all laws (including that it is not counterfeit, stolen, or illegal to sell, and meets safety standards), and that everything in your listing—including the title, description, images, specifications, and pricing—is accurate and does not infringe the rights of any third party. You also acknowledge that you are responsible for complying with all applicable laws and regulations for the products you list, including any required labels and warnings, and that CaptainGreek is not responsible for the accuracy or content of your listings.
● Title and Description: Your product title and description must accurately describe the item, including its key features, materials/ingredients, dimensions or weight (if relevant), country of origin, and any important details a buyer should know. No false or misleading information (e.g., don’t label an item “100% organic olive oil from Kalamata” if it is not true).
● Images: Provide images that show the actual product (or a representative sample if items are hand-made and each piece varies slightly). You should only use images you own or have rights to use. The images should not be misleading (e.g., showing accessories that are not included unless clearly stated).
● Price: Set a price for your item that includes your desired compensation for the item itself. Any additional charges (like shipping, if not using our integrated shipping calculation) should be clearly stated. You must honor the prices you list if an order is placed. (Inflating prices in bad faith or bait-and-switch tactics are prohibited.)
● Stock and Options: Keep your inventory counts updated. If you offer variations (e.g., size, color, flavor), ensure each variant is accurately described. Do not list quantities you cannot fulfill. If an item sells out or is discontinued, promptly deactivate or remove the listing.
● Compliance and Warnings: Include any required labels, warnings, or disclosures in your listing. For example, if you sell food or cosmetics, you may need to list ingredients and any allergen warnings as required by the FDA. If a product could have any safety hazard, include appropriate cautionary statements (e.g., “Choking Hazard – small parts, not for children under 3”). Compliance with specific product regulations is your responsibility.
By listing a product for sale, you represent and warrant that you have all necessary rights to sell that product, that the product complies with all laws (including that it is not counterfeit, stolen, or illegal to sell, and meets safety standards), and that everything in your listing—including the title, description, images, specifications, and pricing—is accurate and does not infringe the rights of any third party. You also acknowledge that you are responsible for complying with all applicable laws and regulations for the products you list, including any required labels and warnings, and that CaptainGreek is not responsible for the accuracy or content of your listings.
6.3 Prohibited and Restricted Items:
You may NOT list any item that is prohibited under Section 4.2 of these Terms or under our Prohibited Items Policy. It is your duty to ensure the item is allowed. Some items may be restricted (meaning you must meet certain qualifications or obtain pre-approval from CaptainGreek). For example, if in the future CaptainGreek allows sale of wine or olive oil above certain volumes, we might require that you possess a valid license or only ship to certain locations. You must adhere to any category-specific rules we provide. CaptainGreek may remove any listing that violates our rules or that we deem inappropriate at any time, and may take enforcement action as described. Note: If your listing is removed or your selling privileges are suspended due to a violation, you remain responsible for any outstanding fees and for fulfilling any pending orders or resolving any buyer issues.
6.4 Customer Service and Seller Standards:
By selling on CaptainGreek, you agree to maintain a high level of professionalism and customer service. This includes:
● Communication: Respond promptly (ideally within 1-2 business days) to Customers’ messages or inquiries, especially regarding order status or product questions. Courteous and clear communication is expected. Keep all communication with Customers on the CaptainGreek platform for record-keeping.
● Order Fulfillment: Honor your stated processing and shipping times. Ship each order within the timeframe you advertised in the listing (or as agreed with the Customer). If unforeseen delays occur (e.g., supply issue, personal emergency), inform the Customer proactively and provide a revised estimate or offer a refund.
● Shipping: See Section 5.3. You must ship using reliable carriers and appropriate methods. Upload tracking information to the order details as soon as available. Shipping charges you set should be fair and not grossly inflated; alternatively, you can use CaptainGreek’s shipping tools to calculate costs. Ensure you do not charge excessive handling fees.
● Quality of Products: Ensure that the products sent match the listing description and are of good quality. Products should be packaged securely to prevent damage. If you’re selling food or cosmetics, items should be fresh (not expired) and sealed appropriately. Do not substitute items without customer consent (e.g., sending a different flavor or a later harvest year for olive oil than what was listed, unless the listing allowed for it).
● Honor Commitments: Respect any promises or policies you list in your shop (e.g., if you say “satisfaction guaranteed” or offer returns, you must follow through). Changes to your shop policies should not retroactively affect outstanding orders.
● Handle Issues: If a Customer reports a problem—such as a missing item, something that doesn’t match the description, or a product that arrived damaged—you agree to work with them in good faith to find a fair solution. Depending on the situation, this might involve sending a replacement, accepting a return, or issuing a partial or full refund. Try to resolve any order issues directly with the Customer through the platform’s messaging tools. If you’re unable to reach a resolution, CaptainGreek may step in to help through the Support Center process (see Section 11).
● No Abuse: You must not harass Customers, send them inappropriate messages, or retaliate in any way (such as disclosing their personal information or publicly shaming them) for negative feedback or disputes. Treat all users with respect.
CaptainGreek may implement Seller Performance Standards (e.g., a maximum percentage of orders that can be late, canceled, or receive low ratings). If you consistently fail to meet our performance standards or violate these Terms, we may issue warnings or place restrictions on your account. Repeated issues can lead to suspension of selling privileges.
● Communication: Respond promptly (ideally within 1-2 business days) to Customers’ messages or inquiries, especially regarding order status or product questions. Courteous and clear communication is expected. Keep all communication with Customers on the CaptainGreek platform for record-keeping.
● Order Fulfillment: Honor your stated processing and shipping times. Ship each order within the timeframe you advertised in the listing (or as agreed with the Customer). If unforeseen delays occur (e.g., supply issue, personal emergency), inform the Customer proactively and provide a revised estimate or offer a refund.
● Shipping: See Section 5.3. You must ship using reliable carriers and appropriate methods. Upload tracking information to the order details as soon as available. Shipping charges you set should be fair and not grossly inflated; alternatively, you can use CaptainGreek’s shipping tools to calculate costs. Ensure you do not charge excessive handling fees.
● Quality of Products: Ensure that the products sent match the listing description and are of good quality. Products should be packaged securely to prevent damage. If you’re selling food or cosmetics, items should be fresh (not expired) and sealed appropriately. Do not substitute items without customer consent (e.g., sending a different flavor or a later harvest year for olive oil than what was listed, unless the listing allowed for it).
● Honor Commitments: Respect any promises or policies you list in your shop (e.g., if you say “satisfaction guaranteed” or offer returns, you must follow through). Changes to your shop policies should not retroactively affect outstanding orders.
● Handle Issues: If a Customer reports a problem—such as a missing item, something that doesn’t match the description, or a product that arrived damaged—you agree to work with them in good faith to find a fair solution. Depending on the situation, this might involve sending a replacement, accepting a return, or issuing a partial or full refund. Try to resolve any order issues directly with the Customer through the platform’s messaging tools. If you’re unable to reach a resolution, CaptainGreek may step in to help through the Support Center process (see Section 11).
● No Abuse: You must not harass Customers, send them inappropriate messages, or retaliate in any way (such as disclosing their personal information or publicly shaming them) for negative feedback or disputes. Treat all users with respect.
CaptainGreek may implement Seller Performance Standards (e.g., a maximum percentage of orders that can be late, canceled, or receive low ratings). If you consistently fail to meet our performance standards or violate these Terms, we may issue warnings or place restrictions on your account. Repeated issues can lead to suspension of selling privileges.
6.5 Shipping & Fulfillment — Vendor Obligations (This section supplements— and does not replace— the general Shipping rules in § 5.3.)
1. Use the CaptainGreek UPS label tool:
○ Every outbound parcel must be booked through the CaptainGreek UPS Shipping module.
○ Enter the correct weight, dimensions, and declared value; the module returns a PDF label and real-time tracking number that is automatically attached to the order record.
○ Hand the parcel to UPS within your stated handling time — and no later than 24 hours after the label is created.
2. Accurate addresses & tracking:
○ Ship only to the address supplied at checkout.
○ If you split an order into multiple boxes, create a separate UPS label for each box so every tracking number appears in the order thread.
○ Do not alter or abbreviate the buyer’s address unless the buyer confirms the change in CaptainGreek messages.
3. Packaging & carrier adjustments:
○ Pack products so they can survive normal carrier handling; fragile or liquid items must have internal protection and “fragile” markings.
○ If UPS issues an “adjustment” fee (e.g., under-declared weight), CaptainGreek will debit the amount from your next payout.
4. Risk of loss, insurance & damage claims:
○ Risk of loss remains with you until UPS marks the parcel delivered.
○ For high-value shipments, buy additional UPS insurance in the label flow; that cost can be rolled into your shipping charge.
○ If a package is lost or arrives damaged, open a UPS claim within carrier time limits and keep the buyer informed. The customer must not pay for carrier mistakes unless the address they supplied was incorrect.
5. Fair shipping & handling fees:
○ You may include a reasonable handling surcharge (packing materials, insurance) in the shipping line, but excessive mark-ups are prohibited.
○ Checkout shows the exact UPS rate
6. Dropshipping & third-party fulfillment:
○ CaptainGreek is a marketplace for makers, direct producers, and authentic resellers.
○ Unapproved dropshipping or retail arbitrage (buying from another store after you make the sale) is prohibited.
○ If you need a special supply-chain arrangement—e.g., an artisan collective that ships from a partner workshop—submit details to CaptainGreek for written approval before listing.
7. Multiple shops:
○ Operating more than one shop requires prior written consent from CaptainGreek.
○ Each approved shop must stock unique inventory and branding; posting identical or near-identical listings across shops as a search-manipulation tactic is forbidden.
8. Future fulfillment services:
○ If CaptainGreek launches its own warehousing or cross-dock program, those separate fulfillment terms will override any conflicting rule above for items processed through that service.
○ Every outbound parcel must be booked through the CaptainGreek UPS Shipping module.
○ Enter the correct weight, dimensions, and declared value; the module returns a PDF label and real-time tracking number that is automatically attached to the order record.
○ Hand the parcel to UPS within your stated handling time — and no later than 24 hours after the label is created.
2. Accurate addresses & tracking:
○ Ship only to the address supplied at checkout.
○ If you split an order into multiple boxes, create a separate UPS label for each box so every tracking number appears in the order thread.
○ Do not alter or abbreviate the buyer’s address unless the buyer confirms the change in CaptainGreek messages.
3. Packaging & carrier adjustments:
○ Pack products so they can survive normal carrier handling; fragile or liquid items must have internal protection and “fragile” markings.
○ If UPS issues an “adjustment” fee (e.g., under-declared weight), CaptainGreek will debit the amount from your next payout.
4. Risk of loss, insurance & damage claims:
○ Risk of loss remains with you until UPS marks the parcel delivered.
○ For high-value shipments, buy additional UPS insurance in the label flow; that cost can be rolled into your shipping charge.
○ If a package is lost or arrives damaged, open a UPS claim within carrier time limits and keep the buyer informed. The customer must not pay for carrier mistakes unless the address they supplied was incorrect.
5. Fair shipping & handling fees:
○ You may include a reasonable handling surcharge (packing materials, insurance) in the shipping line, but excessive mark-ups are prohibited.
○ Checkout shows the exact UPS rate
6. Dropshipping & third-party fulfillment:
○ CaptainGreek is a marketplace for makers, direct producers, and authentic resellers.
○ Unapproved dropshipping or retail arbitrage (buying from another store after you make the sale) is prohibited.
○ If you need a special supply-chain arrangement—e.g., an artisan collective that ships from a partner workshop—submit details to CaptainGreek for written approval before listing.
7. Multiple shops:
○ Operating more than one shop requires prior written consent from CaptainGreek.
○ Each approved shop must stock unique inventory and branding; posting identical or near-identical listings across shops as a search-manipulation tactic is forbidden.
8. Future fulfillment services:
○ If CaptainGreek launches its own warehousing or cross-dock program, those separate fulfillment terms will override any conflicting rule above for items processed through that service.
6.6 Returns, Refunds, and Cancellations:
As a Vendor, you must abide by the return and refund commitments you make (see Section 5.5 for overall policies). Key points:
● You should clearly state your return policy on your shop page or within each listing (if it differs per item). If you don’t state a policy, the default described in Section 5.5 applies.
● When a Customer requests a return or refund according to your policy or due to a defect/not-as-described issue, you must respond promptly and courteously. If the return is valid, provide instructions and, if appropriate, a prepaid return shipping label.
● After receiving a returned item, promptly inspect and process the refund via CaptainGreek’s system. Delaying refunds without cause can result in intervention by CaptainGreek.
● If an item arrives damaged or gets lost in transit, work with the Customer (and possibly the carrier) to make it right. This might mean sending a replacement at your cost or issuing a refund. We understand these incidents happen, but your responsiveness is crucial.
● Honor cancellation requests as outlined in Section 5.4. If you must cancel an order, communicate clearly with the Customer and do so through the platform.
CaptainGreek’s Intervention: In cases where you fail to address a return/refund issue that falls under your obligations, CaptainGreek reserves the right to refund the Customer on your behalf and deduct the amount from your account or future payouts (this is similar to buyer protection measures on other marketplaces). We will typically notify you and give a short window to respond or resolve before taking such action.
● You should clearly state your return policy on your shop page or within each listing (if it differs per item). If you don’t state a policy, the default described in Section 5.5 applies.
● When a Customer requests a return or refund according to your policy or due to a defect/not-as-described issue, you must respond promptly and courteously. If the return is valid, provide instructions and, if appropriate, a prepaid return shipping label.
● After receiving a returned item, promptly inspect and process the refund via CaptainGreek’s system. Delaying refunds without cause can result in intervention by CaptainGreek.
● If an item arrives damaged or gets lost in transit, work with the Customer (and possibly the carrier) to make it right. This might mean sending a replacement at your cost or issuing a refund. We understand these incidents happen, but your responsiveness is crucial.
● Honor cancellation requests as outlined in Section 5.4. If you must cancel an order, communicate clearly with the Customer and do so through the platform.
CaptainGreek’s Intervention: In cases where you fail to address a return/refund issue that falls under your obligations, CaptainGreek reserves the right to refund the Customer on your behalf and deduct the amount from your account or future payouts (this is similar to buyer protection measures on other marketplaces). We will typically notify you and give a short window to respond or resolve before taking such action.
6.7 Fees and Payments (Vendor Specific):
● You are responsible for paying all fees associated with your use of our Services. We outlined in Section 3 the commission and other possible fees. Make sure you review the current Fee Schedule provided by CaptainGreek. Fees may include a listing fee (if any), a transaction fee (commission), a payment processing fee, and optional service fees (like advertising fees if you opt into promoted listings).
● Fees and commissions will be deducted automatically from your sales proceeds. In the event your fees exceed your sales (e.g., you owe monthly advertising fees but had few sales), we will charge your payment method on file for the difference.
● All fees are charged in USD. If we ever offer cross-border payouts in different currencies, conversion fees may apply.
● Taxes on Fees: CaptainGreek may collect sales tax on fees in certain states (for example, some states tax marketplace service fees). If applicable, we will add those to your charges.
● Vendor Taxes: Apart from sales tax collection on customer transactions (Section 3.3), you are responsible for your own taxes related to your sales. This includes income taxes, business taxes, VAT or GST (if you operate outside the US and such taxes apply), and any other governmental fees. CaptainGreek will provide you with a Form 1099-K or other tax document if required by U.S. law based on your sales volume and location. It’s your responsibility to provide us accurate taxpayer information (like a W-9 form for U.S. sellers or W-8 for foreign sellers) so that we can comply with IRS reporting. If you do not provide required tax information, we may suspend payouts or accounts, and/or withhold taxes as required by the IRS.
● Withholding and Offset: As noted in Section 3.6, we have the right to withhold payouts or offset any amounts you owe to us (fees, refunds, chargebacks, penalties) from your sales proceeds. If after such offset your account still has a negative balance, you agree to pay the remaining amount upon invoice. We may use a collection agency or legal means to recover overdue amounts, and you may be responsible for costs of collection and attorneys’ fees.
● Fees and commissions will be deducted automatically from your sales proceeds. In the event your fees exceed your sales (e.g., you owe monthly advertising fees but had few sales), we will charge your payment method on file for the difference.
● All fees are charged in USD. If we ever offer cross-border payouts in different currencies, conversion fees may apply.
● Taxes on Fees: CaptainGreek may collect sales tax on fees in certain states (for example, some states tax marketplace service fees). If applicable, we will add those to your charges.
● Vendor Taxes: Apart from sales tax collection on customer transactions (Section 3.3), you are responsible for your own taxes related to your sales. This includes income taxes, business taxes, VAT or GST (if you operate outside the US and such taxes apply), and any other governmental fees. CaptainGreek will provide you with a Form 1099-K or other tax document if required by U.S. law based on your sales volume and location. It’s your responsibility to provide us accurate taxpayer information (like a W-9 form for U.S. sellers or W-8 for foreign sellers) so that we can comply with IRS reporting. If you do not provide required tax information, we may suspend payouts or accounts, and/or withhold taxes as required by the IRS.
● Withholding and Offset: As noted in Section 3.6, we have the right to withhold payouts or offset any amounts you owe to us (fees, refunds, chargebacks, penalties) from your sales proceeds. If after such offset your account still has a negative balance, you agree to pay the remaining amount upon invoice. We may use a collection agency or legal means to recover overdue amounts, and you may be responsible for costs of collection and attorneys’ fees.
6.8 Vendor Warranties and Indemnity:
In addition to the general representations and indemnity in these Terms, as a Vendor you specifically warrant that:
● Legal Right to Sell: You have the lawful right to sell each item that you list. The sale of the item does not violate any agreement (for example, if you’re a distributor for a brand, you are authorized to sell it online) and does not infringe any third-party’s rights.
● Title and Authenticity: The items are authentic (not counterfeit) and you will transfer lawful ownership to the buyer upon sale. Items are either made by you or you have the
rights/permissions to resell them.
● Product Compliance: All products (and their manufacturing process) comply with applicable laws, including labor laws (e.g., no child or forced labor in production), environmental regulations, and product-specific laws. For example, if selling electrical goods, they meet safety standards; if selling food, it was produced and handled in compliance with health codes; if selling cosmetics, they are properly labeled with ingredients and not banned substances.
● No Harmful Code: Any digital content you might provide (such as a digital download included with a physical product) is free from viruses or malicious code.
● Accuracy: All information you provide about your products and your identity/business is truthful and accurate to the best of your knowledge.
You agree to indemnify and hold CaptainGreek harmless from any claim, loss, or damage (including legal fees) arising out of or related to: (a) the products you sell (including any personal injury, death, or property damage caused by a product, product liability claims, intellectual property infringement claims regarding your items, or any recalls or safety alerts); (b) your violation of law or these Terms in the course of selling; or (c) any inaccuracy in the representations and warranties you have made. This means if, for example, a buyer or a third party sues CaptainGreek because of a product you sold (perhaps it caused an allergic reaction due to an undeclared ingredient, or it was alleged to be a counterfeit), you will defend and indemnify CaptainGreek for all costs and damages (see also the general Indemnification clause at Section 14).
● Legal Right to Sell: You have the lawful right to sell each item that you list. The sale of the item does not violate any agreement (for example, if you’re a distributor for a brand, you are authorized to sell it online) and does not infringe any third-party’s rights.
● Title and Authenticity: The items are authentic (not counterfeit) and you will transfer lawful ownership to the buyer upon sale. Items are either made by you or you have the
rights/permissions to resell them.
● Product Compliance: All products (and their manufacturing process) comply with applicable laws, including labor laws (e.g., no child or forced labor in production), environmental regulations, and product-specific laws. For example, if selling electrical goods, they meet safety standards; if selling food, it was produced and handled in compliance with health codes; if selling cosmetics, they are properly labeled with ingredients and not banned substances.
● No Harmful Code: Any digital content you might provide (such as a digital download included with a physical product) is free from viruses or malicious code.
● Accuracy: All information you provide about your products and your identity/business is truthful and accurate to the best of your knowledge.
You agree to indemnify and hold CaptainGreek harmless from any claim, loss, or damage (including legal fees) arising out of or related to: (a) the products you sell (including any personal injury, death, or property damage caused by a product, product liability claims, intellectual property infringement claims regarding your items, or any recalls or safety alerts); (b) your violation of law or these Terms in the course of selling; or (c) any inaccuracy in the representations and warranties you have made. This means if, for example, a buyer or a third party sues CaptainGreek because of a product you sold (perhaps it caused an allergic reaction due to an undeclared ingredient, or it was alleged to be a counterfeit), you will defend and indemnify CaptainGreek for all costs and damages (see also the general Indemnification clause at Section 14).
6.9 Privacy & Data Protection — Vendor-Specific Rules
(supplements the general Privacy Policy and does not replace it)
1. Permitted use of buyer data
○ You will receive the buyer’s name, shipping address, phone and/or email solely to process and deliver the order.
○ Use that data only for: (a) label creation in the CaptainGreek UPS module, (b) status or problem messages about that specific order, and (c) legal record-keeping.
2. No marketing without opt-in
○ Do not add buyers to newsletters, retargeting audiences, or any promotional list unless the buyer has given a clear, affirmative opt-in.
○ Unsolicited marketing messages sent through the CaptainGreek inbox or external channels are prohibited.
3. No unauthorized sharing
○ You may share buyer data only with service providers needed to fulfil the order (e.g., UPS for shipping).
○ Any service provider you use must process the data under confidentiality terms at least as protective as this section.
4. Security obligations
○ Implement reasonable safeguards: encrypted storage, password-protected devices, and restricted staff access.
○ If you export order data, store it offline or in a secure cloud folder—not in shared spreadsheets or public drives.
5. Access, deletion & retention
○ If a buyer asks you to access or delete personal data you hold, honour the request where required by applicable U.S. privacy law (e.g., CCPA if you qualify). Notify CaptainGreek if you cannot comply.
○ Retain buyer data only as long as necessary for tax, accounting, or regulatory purposes, then delete or irreversibly anonymize it.
6. Breach notification
○ If you discover a data breach that exposes buyer information, email support@captaingreek.com within 72 hours and describe: (a) scope, (b) data involved, (c) corrective steps.
○ Follow any additional instructions we provide for customer notice or remediation.
7. Indemnity for misuse
○ You are liable for any claim, fine, or cost CaptainGreek incurs because you misused or failed to safeguard buyer data. You must reimburse us for regulatory penalties, investigation costs, and reasonable attorney fees stemming from your breach.
These vendor-specific duties build on the CaptainGreek Privacy Policy; where the two differ, apply the stricter rule.
1. Permitted use of buyer data
○ You will receive the buyer’s name, shipping address, phone and/or email solely to process and deliver the order.
○ Use that data only for: (a) label creation in the CaptainGreek UPS module, (b) status or problem messages about that specific order, and (c) legal record-keeping.
2. No marketing without opt-in
○ Do not add buyers to newsletters, retargeting audiences, or any promotional list unless the buyer has given a clear, affirmative opt-in.
○ Unsolicited marketing messages sent through the CaptainGreek inbox or external channels are prohibited.
3. No unauthorized sharing
○ You may share buyer data only with service providers needed to fulfil the order (e.g., UPS for shipping).
○ Any service provider you use must process the data under confidentiality terms at least as protective as this section.
4. Security obligations
○ Implement reasonable safeguards: encrypted storage, password-protected devices, and restricted staff access.
○ If you export order data, store it offline or in a secure cloud folder—not in shared spreadsheets or public drives.
5. Access, deletion & retention
○ If a buyer asks you to access or delete personal data you hold, honour the request where required by applicable U.S. privacy law (e.g., CCPA if you qualify). Notify CaptainGreek if you cannot comply.
○ Retain buyer data only as long as necessary for tax, accounting, or regulatory purposes, then delete or irreversibly anonymize it.
6. Breach notification
○ If you discover a data breach that exposes buyer information, email support@captaingreek.com within 72 hours and describe: (a) scope, (b) data involved, (c) corrective steps.
○ Follow any additional instructions we provide for customer notice or remediation.
7. Indemnity for misuse
○ You are liable for any claim, fine, or cost CaptainGreek incurs because you misused or failed to safeguard buyer data. You must reimburse us for regulatory penalties, investigation costs, and reasonable attorney fees stemming from your breach.
These vendor-specific duties build on the CaptainGreek Privacy Policy; where the two differ, apply the stricter rule.
6.10 Intellectual Property (Vendor Content):
As a Vendor, you retain ownership of the content you upload—such as product photos, descriptions, shop name, and logo. However, as explained in Section 8.1, you grant CaptainGreek a limited license to use that content as needed to operate, display, and promote the marketplace. Make sure any content you upload is either created by you or you have permission to use it. Do not use someone else’s trademark in a way that confuses customers (for example, you can mention a compatible device name or an ingredient brand if truthful, but you shouldn’t misuse another brand’s name to falsely imply endorsement).
If CaptainGreek receives a DMCA notice or other IP infringement complaint regarding your listings, we may disable or remove the content and notify you. If you believe the claim is mistaken, you can file a counter-notice as described in Section 8.3. Repeated infringement by a Vendor may result in termination of the Vendor’s account (per our repeat infringer policy under the DMCA).
If CaptainGreek receives a DMCA notice or other IP infringement complaint regarding your listings, we may disable or remove the content and notify you. If you believe the claim is mistaken, you can file a counter-notice as described in Section 8.3. Repeated infringement by a Vendor may result in termination of the Vendor’s account (per our repeat infringer policy under the DMCA).
6.11 Additional Vendor Rules:
Certain product categories may be subject to additional rules or standards. CaptainGreek focuses on Mediterranean-related goods, which may include handmade crafts, packaged foods, textiles, cosmetics, art, and cultural items. If you list products in any of these categories, the following rules apply:
– Food and ingestible products must follow all applicable health and safety laws. This includes using properly licensed preparation spaces if required, excluding any banned or restricted ingredients, and complying with labeling laws for packaged goods.
– Cosmetics and skincare items must use approved ingredients and be clearly labeled with their contents in English using common names, including usage instructions and safety warnings where required.
– Artwork and cultural items must be lawfully created and owned. If an item is a cultural artifact or traditional work, you must ensure that it is not restricted or protected under export/import laws unless you have proper authorization.
You are responsible for researching and complying with any specific laws, standards, or documentation requirements that apply to the types of goods you sell. CaptainGreek may request proof of compliance at any time.
Always check our latest Vendor guidelines on our site. By continuing to sell, you agree to any updated Vendor policy.
– Food and ingestible products must follow all applicable health and safety laws. This includes using properly licensed preparation spaces if required, excluding any banned or restricted ingredients, and complying with labeling laws for packaged goods.
– Cosmetics and skincare items must use approved ingredients and be clearly labeled with their contents in English using common names, including usage instructions and safety warnings where required.
– Artwork and cultural items must be lawfully created and owned. If an item is a cultural artifact or traditional work, you must ensure that it is not restricted or protected under export/import laws unless you have proper authorization.
You are responsible for researching and complying with any specific laws, standards, or documentation requirements that apply to the types of goods you sell. CaptainGreek may request proof of compliance at any time.
Always check our latest Vendor guidelines on our site. By continuing to sell, you agree to any updated Vendor policy.
7. Additional Terms for Customers (Buyer Policies)
If you are using CaptainGreek as a Customer (buyer), this section highlights key points for you, in addition to the general Terms applicable to all users.
7.1 Purchasing and Payments:
When you place an order on CaptainGreek, you are committing to purchase the item from the Vendor. Make sure you read the full listing including the description, photos, and any Vendor-specific policies before purchasing. If you need more information, you can contact the Vendor via the “Message Seller” feature before you buy. Ensure that your shipping address and payment information are accurate at checkout. You agree that you will not attempt to “game” or misuse the ordering system — for example, placing false orders, using a fraudulent payment method, or attempting to claim a purchase without paying.
7.2 Payment Authorization:
By submitting an order, you authorize CaptainGreek (or our payment processor) to charge your provided payment method for the total amount of your order. If your payment fails or is later disputed, the order may not be processed or could be canceled. If the payment is somehow reversed after you have received the product (for instance, a fraudulent use of a credit card), we reserve the right to seek payment from you or recover the item.
7.3 No Commercial Resale:
CaptainGreek’s marketplace is intended for end consumers or collectors, not for buyers to purchase items for the primary purpose of reselling them. If you are buying in bulk or repeatedly buying items in a manner suggestive of reselling, we reserve the right to inquire and, if needed, limit or cancel your orders. This is to protect small Vendors and ensure availability of products to typical customers. (If you are interested in a wholesale arrangement, contact us or the Vendor outside the consumer marketplace platform.)
7.4 Shipping and Delivery Acknowledgment:
Once you place an order, the Vendor is responsible for shipping the item to you. As noted in Section 5.3, transit times vary. You should monitor the tracking information provided and ensure someone can receive the package. If a package is marked as delivered but you did not receive it, check immediately (sometimes carriers leave packages in hidden spots or with a neighbor). Notify the Vendor promptly if there is an issue. While Vendors may assist, note that risk of loss passes to you upon delivery to your address (or upon hand-off to carrier for international terms depending on the shipping terms used, but generally, Vendors will help if item is lost by carrier).
If you provided an incorrect address or failed to collect the package resulting in its return or disposal, you may not be eligible for a refund. Always double-check your address at checkout.
If you provided an incorrect address or failed to collect the package resulting in its return or disposal, you may not be eligible for a refund. Always double-check your address at checkout.
7.5 Reviews and Ratings:
CaptainGreek may enable Customers to leave reviews, ratings, or photos on purchased items and their buying experience. If you leave a review:
● Be honest and fact-based in your feedback. Reviews are a critical part of our community and help others.
● Prohibited content in reviews: Do not include spam, harassment, hate speech, or irrelevant content in reviews (the same conduct rules in Section 4.3 apply). For example, no personal attacks on the seller, and no divulging personal info.
● Reviews should focus on the product and transaction. Avoid mentioning purely CaptainGreek’s service issues (e.g., “shipping was slow” is okay to mention if it was vendor-caused delay, but not if the delay was due to a hurricane or something out of control).
● We do not generally edit or remove reviews unless they violate our policies. Vendors do not have the ability to delete customer reviews simply because they are negative. However, if you think a review is fraudulent or abusive, you can report it for our team to evaluate.
● By posting a review, you give us the right to use that review content (see User Content license in Section 8.1).
● Be honest and fact-based in your feedback. Reviews are a critical part of our community and help others.
● Prohibited content in reviews: Do not include spam, harassment, hate speech, or irrelevant content in reviews (the same conduct rules in Section 4.3 apply). For example, no personal attacks on the seller, and no divulging personal info.
● Reviews should focus on the product and transaction. Avoid mentioning purely CaptainGreek’s service issues (e.g., “shipping was slow” is okay to mention if it was vendor-caused delay, but not if the delay was due to a hurricane or something out of control).
● We do not generally edit or remove reviews unless they violate our policies. Vendors do not have the ability to delete customer reviews simply because they are negative. However, if you think a review is fraudulent or abusive, you can report it for our team to evaluate.
● By posting a review, you give us the right to use that review content (see User Content license in Section 8.1).
7.6 Disputes with Vendors:
If you have an issue with a purchase (for example, the item isn’t as described, arrived damaged, or wasn’t delivered), first contact the Vendor through CaptainGreek’s messaging or order page. Most sellers will happily work with you to fix the problem. Be clear and polite, and provide any supporting photos if applicable (like a picture of the damage). If you cannot resolve the issue with the Vendor in a reasonable time, you can escalate the matter to CaptainGreek via our support or dispute resolution center (Section 11). We may ask for documentation and will attempt to mediate in good faith. Keep in mind, CaptainGreek is not a judge or jury; we will try to help but the outcome will depend on circumstances and evidence. Any legal claims regarding an item should be pursued against the Vendor (the seller), not CaptainGreek.
7.7 Returns and Refunds for Customers:
Refer to Section 5.5 for the general policy. As a buyer, you should honor the Vendor’s stated return policy. If a Vendor allows 14 days for returns, don’t attempt to return after 6 months and expect it to be honored (unless a special situation like a latent defect arises under warranty, if any). If an item is a final sale, please understand that before purchasing. When returning an item, follow the instructions given, use a trackable method, and pack it well. Until the item is back with the seller, you are responsible for it; if it gets lost or damaged due to poor packaging in return, the refund may be adjusted.
If you paid by credit card, and you believe you are entitled to a refund that the Vendor is not granting, you have the option to file a chargeback with your card issuer. However, we strongly recommend trying to resolve through CaptainGreek’s processes first. Chargebacks should be a last resort as they can be time-consuming for all and if done in bad faith (fraudulently) can result in your account termination. CaptainGreek will provide transaction records as needed to payment processors for any disputes.
If you paid by credit card, and you believe you are entitled to a refund that the Vendor is not granting, you have the option to file a chargeback with your card issuer. However, we strongly recommend trying to resolve through CaptainGreek’s processes first. Chargebacks should be a last resort as they can be time-consuming for all and if done in bad faith (fraudulently) can result in your account termination. CaptainGreek will provide transaction records as needed to payment processors for any disputes.
7.8 Behavior:
We expect Customers to also abide by our conduct rules (Section 4.3). This means no harassment of sellers, no using threats of bad reviews to demand extras outside the original agreement (that is considered extortion and is prohibited). If you have a legitimate complaint, express it without personal attacks. If we find a buyer engaging in abusive behavior or manipulating the system (e.g., consistently claiming items are not as described to get refunds while keeping products), we may warn or suspend the buyer’s account.
7.9 No Marketplace Liability:
You acknowledge that CaptainGreek does not manufacture or hold the products, and CaptainGreek is not liable for any harm you may incur from products purchased via our platform beyond facilitating a remedy through the Vendor. For instance, if you get a food item that causes an allergic reaction, your recourse is against the Vendor or manufacturer. However, do inform us of any such serious issue because we care about safety and will take appropriate action (like removing a product or reporting to authorities if needed). By using our marketplace, you agree that any product-related legal claims (including product liability, personal injury, or misrepresentation) are released against CaptainGreek and must be brought against the seller. (This release is detailed in Section 2.2 and Section 11.2.)
8. User Content and Intellectual Property
CaptainGreek values content created by our users – from product listings to reviews and beyond. This section explains how intellectual property rights are handled for content on our platform.
8.1 Your Content and License to CaptainGreek:
“Your Content” means anything you submit, post, upload, or display on or through our Services, including but not limited to: product descriptions, titles, photographs, videos, logos, trademarks, shop descriptions, reviews, ratings, comments, messages, and any other text or media content. You retain ownership of all intellectual property rights in Your Content. We do not claim ownership over it. However, by making Your Content available on CaptainGreek, you grant CaptainGreek a non-exclusive, worldwide, royalty-free, perpetual (or for the duration of protection), irrevocable, sublicensable (through multiple tiers) license to use, reproduce, modify (for formatting or technical purposes), adapt, publish, translate, create derivative works from, distribute, perform, and display Your Content (in whole or in part) in any media now known or hereafter developed. This license is solely for the purpose of operating, promoting, and improving our Services, and developing new ones. For example, we may display your product images on our homepage or in social media ads to showcase the marketplace, or crop/resize your images to fit our site’s layout, or translate your shop description into French if a buyer from Canada is browsing.
You also permit any other user of our Services to access and use Your Content as permitted by the functionality of the platform and under these Terms (for instance, a buyer can view and share your product listing, or pin your image on Pinterest, which indirectly reproduces your content). If you do not want to grant CaptainGreek these rights, do not post content on the platform.
You also permit any other user of our Services to access and use Your Content as permitted by the functionality of the platform and under these Terms (for instance, a buyer can view and share your product listing, or pin your image on Pinterest, which indirectly reproduces your content). If you do not want to grant CaptainGreek these rights, do not post content on the platform.
8.2 Warranties for Your Content:
You represent and warrant that you have the necessary rights to grant the above license for any content that you submit. This means:
● The content is your original work or you have obtained permissions/license to use it and to authorize CaptainGreek’s use of it.
● Your Content does not infringe or violate any third-party’s rights (for example, you’re not uploading someone else’s photographs without permission, and any third-party trademarks or names used in Your Content (like mentioning a brand name to describe compatibility) are used lawfully).
● Your Content is accurate (especially for product info) and not posted in breach of Section 4.3.
● If Your Content contains personal data of others, you have complied with privacy laws to use it.
You agree that CaptainGreek is not responsible for Your Content or the content of any other user, and that you will not hold us liable for any interactions or usage of Your Content by other users or third parties. We do not pre-screen all content, but we have the right to remove or restrict any content that we believe violates these Terms or is unlawful, at our discretion.
● The content is your original work or you have obtained permissions/license to use it and to authorize CaptainGreek’s use of it.
● Your Content does not infringe or violate any third-party’s rights (for example, you’re not uploading someone else’s photographs without permission, and any third-party trademarks or names used in Your Content (like mentioning a brand name to describe compatibility) are used lawfully).
● Your Content is accurate (especially for product info) and not posted in breach of Section 4.3.
● If Your Content contains personal data of others, you have complied with privacy laws to use it.
You agree that CaptainGreek is not responsible for Your Content or the content of any other user, and that you will not hold us liable for any interactions or usage of Your Content by other users or third parties. We do not pre-screen all content, but we have the right to remove or restrict any content that we believe violates these Terms or is unlawful, at our discretion.
8.3 CaptainGreek’s Intellectual Property:
The Services themselves (including our website design, layout, the CaptainGreek logo, branding, and all software and code that runs the platform) are owned by or licensed to CaptainGreek and are protected by copyright, trademark, and other U.S. and international intellectual property laws. CaptainGreek (TM) and our logo are trademarks of CaptainGreek, LLC You are not permitted to use our trademarks (like in your own business name or on your packaging) without our prior written consent, except to truthfully refer to CaptainGreek (e.g., “I sell my products on CaptainGreek” in text is fine).
We grant you a limited, non-exclusive, non-transferable, revocable license to use our Services for their intended purpose (e.g., to list products or to shop for personal use). You may not copy, distribute, modify, or create derivative works of our website or software without our permission. All rights not expressly granted to you are reserved by CaptainGreek. You also agree not to remove or obscure any copyright, trademark, or proprietary rights notices on the site.
We grant you a limited, non-exclusive, non-transferable, revocable license to use our Services for their intended purpose (e.g., to list products or to shop for personal use). You may not copy, distribute, modify, or create derivative works of our website or software without our permission. All rights not expressly granted to you are reserved by CaptainGreek. You also agree not to remove or obscure any copyright, trademark, or proprietary rights notices on the site.
8.4 Copyright Infringement (DMCA Policy):
CaptainGreek respects intellectual property rights. If you believe that any content on our platform infringes your copyright, you (or your agent) may send us a takedown notice under the Digital Millennium Copyright Act (DMCA). The notice should include:
● Identification of the copyrighted work you claim is infringed.
● Identification of the material on our site that you claim is infringing, with enough detail for us to locate it (e.g., a URL or listing number).
● Your contact information (name, address, email, phone).
● A statement that you have a good faith belief the use is not authorized by the copyright owner or law.
● A statement that the information in your notice is accurate and, under penalty of perjury, that you are the owner or authorized to act on behalf of the owner.
● Your physical or electronic signature.
Send DMCA notices to our designated Copyright Agent at: Email: support@captaingreek.com
Upon receiving a valid DMCA notice, we will expeditiously remove or disable access to the allegedly infringing content and notify the user who posted it. That user may have the right to send us a counter-notice if they believe the takedown was erroneous. A counter-notice should similarly include specific statements (per 17 U.S.C. § 512(g)) and consent to jurisdiction. If we receive a proper counter-notice, we may restore the content unless the original complainant informs us they have filed a court action within 10 business days.
We maintain a policy to terminate users (especially Vendors) who are repeat infringers in appropriate circumstances. For example, if a seller repeatedly lists products that infringe copyrights or trademarks despite warnings, they may be suspended or terminated.
● Identification of the copyrighted work you claim is infringed.
● Identification of the material on our site that you claim is infringing, with enough detail for us to locate it (e.g., a URL or listing number).
● Your contact information (name, address, email, phone).
● A statement that you have a good faith belief the use is not authorized by the copyright owner or law.
● A statement that the information in your notice is accurate and, under penalty of perjury, that you are the owner or authorized to act on behalf of the owner.
● Your physical or electronic signature.
Send DMCA notices to our designated Copyright Agent at: Email: support@captaingreek.com
Upon receiving a valid DMCA notice, we will expeditiously remove or disable access to the allegedly infringing content and notify the user who posted it. That user may have the right to send us a counter-notice if they believe the takedown was erroneous. A counter-notice should similarly include specific statements (per 17 U.S.C. § 512(g)) and consent to jurisdiction. If we receive a proper counter-notice, we may restore the content unless the original complainant informs us they have filed a court action within 10 business days.
We maintain a policy to terminate users (especially Vendors) who are repeat infringers in appropriate circumstances. For example, if a seller repeatedly lists products that infringe copyrights or trademarks despite warnings, they may be suspended or terminated.
8.5 Third-Party Intellectual Property:
CaptainGreek respects others’ IP beyond copyright too. If you believe a listing or content violates your trademark, patent, or other IP rights (but not copyright), you can contact us at support@captaingreek.com with details.
While such notices aren’t DMCA, we may review and take action if appropriate (such as removing a counterfeit-branded item). Vendors should note that listing known brand names or logos to imply an item is from that brand when it’s not is a violation and also can lead to legal issues. We encourage rights owners to also follow any program we may have for IP complaints.
While such notices aren’t DMCA, we may review and take action if appropriate (such as removing a counterfeit-branded item). Vendors should note that listing known brand names or logos to imply an item is from that brand when it’s not is a violation and also can lead to legal issues. We encourage rights owners to also follow any program we may have for IP complaints.
8.6 Content Accessibility:
We may preserve Your Content and account information as needed to comply with legal obligations or for legitimate business purposes, even after you remove it or cancel your account. For example, even if you delete a listing or your account, we might retain copies in backup storage for some time, or retain transaction records as required by law. Our
license to your content for operation of the site will generally end when you remove the content from public view, but you acknowledge that we might not be able to entirely expunge it (e.g., if your image was shared by others or if it remains in archival systems). And we retain rights to content as needed for any enforcement of these Terms or legal defense.
license to your content for operation of the site will generally end when you remove the content from public view, but you acknowledge that we might not be able to entirely expunge it (e.g., if your image was shared by others or if it remains in archival systems). And we retain rights to content as needed for any enforcement of these Terms or legal defense.
8.7 Feedback:
If you submit suggestions, ideas, or other feedback to us about how to improve CaptainGreek or new features (“Feedback”), you acknowledge that such Feedback is unsolicited and we can use it without restriction or compensation to you. We appreciate feedback but note that we may already be working on similar ideas and we need to avoid any misunderstandings. Feedback does not create any confidentiality obligation on CaptainGreek’s part.
9. Third-Party Integrations:
9.1 Third-Party Websites:
Our Services may contain links to third-party websites or resources that are not owned or controlled by CaptainGreek. For example, a Vendor’s shop page might include an Instagram icon linking to their social media, or a blog post on CaptainGreek might link to a recipe site. When you click such third-party links, you do so at your own risk. Those websites have their own terms and privacy policies, and CaptainGreek is not responsible or liable for the content, policies, or practices of any third-party websites or services. We do not endorse or assume any responsibility for any third-party offerings.
9.2 Third-Party Integrations:
The Services may also integrate or interact with third-party services in various ways:
● For example, we might allow Vendors to purchase and print shipping labels via a third-party shipping API, integrate with a payment processor, or allow Customers to use a digital wallet service.
● We might offer social media logins or sharing plugins (like a Facebook “Share” or “Login with Google”).
● We might utilize Google Maps for address autocomplete or display of Vendor locations.
When you use these integrated services, you might be subject to those third parties’ terms of use as well. For instance, using our site means you agree to Google’s Maps/Google Earth Additional Terms of Service if those services are utilized on our platform. If you use a payment method like PayPal, you agree to their user agreement.
While we try to ensure smooth integration, CaptainGreek isn’t liable for issues attributable to third-party services (like if a shipping carrier fails to deliver on time, or if a payment gateway has an outage, or if a social login feature is compromised). If you encounter an issue with a third-party integration, let us know and we’ll attempt to assist or direct you to the appropriate party.
● For example, we might allow Vendors to purchase and print shipping labels via a third-party shipping API, integrate with a payment processor, or allow Customers to use a digital wallet service.
● We might offer social media logins or sharing plugins (like a Facebook “Share” or “Login with Google”).
● We might utilize Google Maps for address autocomplete or display of Vendor locations.
When you use these integrated services, you might be subject to those third parties’ terms of use as well. For instance, using our site means you agree to Google’s Maps/Google Earth Additional Terms of Service if those services are utilized on our platform. If you use a payment method like PayPal, you agree to their user agreement.
While we try to ensure smooth integration, CaptainGreek isn’t liable for issues attributable to third-party services (like if a shipping carrier fails to deliver on time, or if a payment gateway has an outage, or if a social login feature is compromised). If you encounter an issue with a third-party integration, let us know and we’ll attempt to assist or direct you to the appropriate party.
9.3 Use of APIs:
If we provide an API (Application Programming Interface) or other developer tools for you (for instance, if a Vendor wants to automate inventory updates or if a partner builds an app around our platform), such use is subject to our API Terms of Use (which we will make available if and when APIs are offered). In short, if you use any CaptainGreek API,
you agree not to misuse it — e.g., do not exceed rate limits, do not use it to harvest data in violation of privacy expectations, and do not use it to replicate our service or create a competing platform. We may suspend or revoke API access at any time if we suspect abuse or violation of our API terms or these Terms. Always use any developer credentials (like API keys) securely and do not share them.
you agree not to misuse it — e.g., do not exceed rate limits, do not use it to harvest data in violation of privacy expectations, and do not use it to replicate our service or create a competing platform. We may suspend or revoke API access at any time if we suspect abuse or violation of our API terms or these Terms. Always use any developer credentials (like API keys) securely and do not share them.
9.4 Third-Party Content on the Service:
You may see content supplied by other users or third parties on CaptainGreek (like user reviews, or perhaps third-party ads or promotions). CaptainGreek does not guarantee the accuracy, integrity, or quality of any content posted by users or third parties. This content is the sole responsibility of the person or entity that provided it. You acknowledge that by using the Services, you might be exposed to content that you consider offensive or objectionable. Your use of the Services is at your own risk in this regard. We have community guidelines and will act on policy violations, but we cannot warrant that all inappropriate content will be caught immediately. You release us from all liability relating to content posted by others that you may access.
9.6 UPS® integration:
Shipping labels and live tracking made available through the Services are generated via the UPS Developer Kit API, a third-party platform operated by United Parcel Service of America, Inc. When you choose a UPS label, you authorize CaptainGreek to transmit shipment data—including the recipient’s name, shipping address, telephone number, declared value, weight, and dimensions—to UPS. By using this feature you acknowledge and consent to UPS’s collection, use, and retention of that information for carriage, tracking, claims processing, and regulatory compliance, subject to the UPS Privacy Notice and Terms of Service.
10. Mobile Application and Software Usage
10.1 Mobile App License:
If you download or use the CaptainGreek mobile app, CaptainGreek grants you a limited, non-exclusive, non-transferable, revocable license to install and use the app on a device that you own or control, for personal (or internal business) use, strictly to access the Services in accordance with these Terms. You may not:
● Copy, modify, adapt, translate, or create derivative works of the app (except as allowed by law).
● Distribute, license, sell, or resell the app to any third party.
● Reverse engineer, decompile, or disassemble the app, except to the extent such activities are expressly permitted by law notwithstanding this prohibition.
● Remove any proprietary notices or labels on the app.
CaptainGreek (and its licensors) retain all right, title, and interest in and to the app and software. If we provide updates or upgrades, these Terms apply to those as well (unless the update comes with a new license). We can terminate this license if you violate these Terms or if we remove or discontinue the app.
● Copy, modify, adapt, translate, or create derivative works of the app (except as allowed by law).
● Distribute, license, sell, or resell the app to any third party.
● Reverse engineer, decompile, or disassemble the app, except to the extent such activities are expressly permitted by law notwithstanding this prohibition.
● Remove any proprietary notices or labels on the app.
CaptainGreek (and its licensors) retain all right, title, and interest in and to the app and software. If we provide updates or upgrades, these Terms apply to those as well (unless the update comes with a new license). We can terminate this license if you violate these Terms or if we remove or discontinue the app.
10.2 App Store Terms:
If you obtained the mobile app through a third-party app store (like Apple App Store or Google Play):
● Apple iOS Users: These Terms are between you and CaptainGreek, not with Apple. Apple is not responsible for the app’s content or maintenance. However, Apple and its subsidiaries are third-party beneficiaries of these Terms regarding the iOS app, meaning Apple has the right to enforce these Terms against you as a third-party beneficiary. In case the app fails to conform to any applicable warranty (if any warranty is provided; note we offer the app “as is”), you may notify Apple and Apple may refund the purchase price of the app (if any) to you; beyond that, Apple will have no other warranty obligation. You agree to comply with the App Store Terms of Service. You acknowledge that Apple is not responsible for addressing any claims by you or any third party relating to the app (such as product liability claims, legal compliance, or consumer protection claims). If you have questions or issues with the iOS app, contact us (not Apple).
● Google/Other Platforms: Similar principles apply when using the CaptainGreek mobile app. CaptainGreek is responsible for the app itself, but the app store provider (such as Apple or Google) is not responsible for its performance, content, or support. You must also comply with the terms of service of any store you use to download the app. For example, Google Play prohibits illegal or abusive uses and applies its own standard end-user license. Any download from such platforms is subject to their customary licensing terms, including any limits on use, copying, or redistribution.
● App Network Access: To use the CaptainGreek app, you’ll need a compatible device and a stable internet connection—either through cellular data or Wi-Fi. You are responsible for any data or carrier charges that may apply. The app may periodically send and receive data to function properly, such as syncing with our servers or updating your account activity. By using the app, you consent to these background communications as part of its normal operation.
● Apple iOS Users: These Terms are between you and CaptainGreek, not with Apple. Apple is not responsible for the app’s content or maintenance. However, Apple and its subsidiaries are third-party beneficiaries of these Terms regarding the iOS app, meaning Apple has the right to enforce these Terms against you as a third-party beneficiary. In case the app fails to conform to any applicable warranty (if any warranty is provided; note we offer the app “as is”), you may notify Apple and Apple may refund the purchase price of the app (if any) to you; beyond that, Apple will have no other warranty obligation. You agree to comply with the App Store Terms of Service. You acknowledge that Apple is not responsible for addressing any claims by you or any third party relating to the app (such as product liability claims, legal compliance, or consumer protection claims). If you have questions or issues with the iOS app, contact us (not Apple).
● Google/Other Platforms: Similar principles apply when using the CaptainGreek mobile app. CaptainGreek is responsible for the app itself, but the app store provider (such as Apple or Google) is not responsible for its performance, content, or support. You must also comply with the terms of service of any store you use to download the app. For example, Google Play prohibits illegal or abusive uses and applies its own standard end-user license. Any download from such platforms is subject to their customary licensing terms, including any limits on use, copying, or redistribution.
● App Network Access: To use the CaptainGreek app, you’ll need a compatible device and a stable internet connection—either through cellular data or Wi-Fi. You are responsible for any data or carrier charges that may apply. The app may periodically send and receive data to function properly, such as syncing with our servers or updating your account activity. By using the app, you consent to these background communications as part of its normal operation.
10.3 Software Updates:
We may provide patches, updates, or upgrades to the app or site software that must be installed for you to continue using the Services. Your device may automatically download and install updates (or prompt you). If you do not install updates, certain features might not function or security might be compromised. We encourage you to always use the latest version of our app.
10.4 No Warranty on App:
To the maximum extent permitted by law, the mobile app and any CaptainGreek software is provided “AS IS” and “AS AVAILABLE” without warranty of any kind. We disclaim all implied warranties (see Section 12 for general disclaimer). We do not
warrant that the app will be compatible with your device, or that it will be error-free or free of viruses. Use of the app is at your own risk.
warrant that the app will be compatible with your device, or that it will be error-free or free of viruses. Use of the app is at your own risk.
10.5 Open Source:
The app may include open-source components that are licensed under their own terms. Please refer to the app settings or About section for any open-source notices. Those open-source licenses may give you additional rights to use the code, but they don’t affect our proprietary code.
10.6 Beta Features:
From time to time, we might release beta features or experimental tools on the app or site (marked as “beta” or “Labs” or similar). These might be not fully tested and could change or be removed at any time. Use them at your discretion. We appreciate feedback on beta features, but remember that they are provided “as is” for evaluation.
11. Dispute Resolution and Release
While we hope for smooth sailing, disputes can sometimes arise. This section sets out how disputes between you and CaptainGreek will be handled, including an agreement to arbitrate disputes and a waiver of class actions. It also covers disputes between users.
PLEASE READ THIS SECTION CAREFULLY, as it affects your legal rights. By agreeing to these Terms, you agree to resolve certain disputes through binding arbitration (with a limited right to opt out as set forth below) and waive certain rights to participate in class actions or jury trials.
PLEASE READ THIS SECTION CAREFULLY, as it affects your legal rights. By agreeing to these Terms, you agree to resolve certain disputes through binding arbitration (with a limited right to opt out as set forth below) and waive certain rights to participate in class actions or jury trials.
11.1 Disputes Between You and CaptainGreek
11.1.1 Initial Resolution – Contact Us First: If you have any dispute, claim, or concern arising out of or relating to these Terms or the Services that you think may lead to a formal legal dispute with CaptainGreek, we strongly encourage you to first reach out to us at support@captaingreek.com describing your issue. We will attempt to resolve the dispute in good faith through informal negotiation within 30 days from the date we receive your dispute notice. Similarly, if we have a dispute with you, we will contact you at the email or physical address you have provided, and attempt informal resolution. Many concerns can be resolved quickly by contacting our customer service team without resorting to legal action.
11.1.2 Agreement to Arbitrate: If we cannot resolve the dispute informally, then you and CaptainGreek agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services shall be resolved by binding arbitration on an individual basis, except for the exceptions described in Section 11.1.3 below. “Dispute” is defined as broadly as the law allows. It includes any claim or controversy arising from or related to your use of the Services, regardless of the legal basis—whether based on contract, tort, statute, fraud, misrepresentation, or any other theory. It also covers all types of requested relief, including monetary damages, injunctions, or declaratory judgments.
This includes claims that arose before you agreed to these Terms (such as claims related to statements made on our website, or the services provided in the past) and after termination of your account. By agreeing to arbitrate, you and CaptainGreek are each waiving the right to go to court (except as otherwise set forth) and to have a dispute heard by a judge or jury. You also waive the ability to participate in a class or representative action as set forth in Section 11.1.6 below.
11.1.3 Exceptions to Arbitration Agreement: Despite the broad coverage of the arbitration agreement, either party may choose to pursue the following types of disputes in court rather than arbitration:
● Small Claims: If the claim qualifies for small claims court in a jurisdiction whose law applies (typically, claims under a certain monetary threshold, e.g., $5,000 or $10,000 depending on the locale), either you or CaptainGreek may elect to bring that claim in small claims court instead of arbitration. If a claim is filed in small claims, the filing party is responsible for following the rules of that court for small claims procedure.
● Intellectual Property: Any dispute regarding the enforcement or validity of CaptainGreek’s intellectual property rights (such as our trademarks, logos, trade secrets, or copyrights) may be brought in court. Likewise, if you have a claim of intellectual property infringement against CaptainGreek (not against another user – that’s separate), you may choose to litigate that in court. This is because some IP disputes (like requests for injunctions to stop alleged infringement) are better suited for court jurisdiction.
● Opt-Out (if exercised): If you opt out of arbitration in accordance with Section 11.1.8, you will not be bound by this arbitration agreement.
Additionally, nothing in this section prevents either party from seeking temporary injunctive relief in a court of law to prevent an imminent breach of this agreement or to maintain the status quo pending arbitration (for example, to prevent the misuse or disclosure of confidential information or intellectual property while arbitration is pending).
11.1.4 Arbitration Procedures: The arbitration will be administered by the American Arbitration Association (AAA) under its (if you are an individual using the Services for personal or household use) or its Commercial Arbitration Rules (if you are using the Services on behalf of a business or the dispute exceeds $75,000, as described below), except as modified by this Section. You can find AAA’s rules at www.adr.org or by calling AAA. If AAA is not available or declines to arbitrate, the parties will agree on an alternative arbitrator or arbitration provider, or if we cannot agree, a court may appoint one.
To begin an arbitration, you must submit a Demand for Arbitration (available on AAA’s website) and e-mail a copy to us at: cm@captaingreek.com. We will send any arbitration notice to you at your last known email or physical address in our records (so please keep your contact info updated).
Arbitration Location: If you are a consumer (individual) using the Services, the arbitration hearing (if any) shall take place in the county (or equivalent) of your billing address unless you and we agree otherwise. If your billing address is outside the U.S., then the location will be in the county where our headquarters is located (which as of the Effective Date is assumed to be in New Jersey, USA), unless otherwise agreed. For business users or disputes over $75,000, the location will be mutually agreed or determined by the arbitrator; if in-person hearing is required and we can’t agree, it will likely be in New Jersey where CaptainGreek is based.
Governing Law in Arbitration: The arbitrator shall apply the Federal Arbitration Act (FAA) and federal arbitration law to the interpretation and enforcement of this Section (because the Services involve interstate commerce). The laws of the State of New Jersey will govern the substance of the dispute, to the extent not inconsistent with or preempted by federal law (see Section 16 for governing law). The arbitrator can award any relief that a court of competent jurisdiction could award, consistent with the limitations of liability and damages contained in these Terms.
11.1.5 Special Rules for Businesses: If you are using the Services as a business or for commercial purposes, or if either party’s claim exceeds $75,000 (excluding attorney’s fees or arbitration costs), the AAA’s Commercial Arbitration Rules (not the Consumer Rules) will apply. In such case:
● The arbitration shall be conducted by a single neutral arbitrator with experience in commercial disputes.
● Discovery will be allowed in accordance with AAA rules, but the arbitrator has discretion to limit discovery to ensure efficiency.
● The arbitrator shall have authority to award costs and fees in accordance with the law or these Terms (e.g., see Indemnification and Limitation of Liability sections for guidance on what’s recoverable).
11.1.6 Class Action Waiver: You and CaptainGreek agree that any arbitration or court proceeding shall be limited to the dispute between CaptainGreek and you individually. No class, collective, consolidated, or representative actions are permitted. You expressly waive any ability to have any dispute arbitrated or litigated as a class or collective action or in a representative capacity on behalf of others. The arbitrator is only authorized to award relief (monetary, injunctive, declaratory) on an individual basis to the extent necessary to provide relief warranted by the claimant’s individual claim. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated without the express consent of all parties. If at any time it is determined that this class action waiver is invalid, unenforceable, or void, then the arbitration clause (if otherwise effective) shall be null and void in its entirety (meaning the dispute will then be resolved by a court, subject to the remaining provisions of Section 16), but the portion of the class waiver that is valid shall be enforced in court to the extent possible.
11.1.7 Arbitration Fees and Costs: Filing Fees: If you initiate arbitration, you will need to pay a filing fee as required by AAA rules. If you are a consumer and the cost of the filing fee is more than the cost to file a lawsuit in court, CaptainGreek will pay the excess. (For example, if it costs $200 to file in your local court and AAA’s consumer arbitration filing fee is $300, we will pay the extra $100.) We want arbitration to be accessible and not more expensive than court for you.
Arbitrator Fees: Payment of arbitrator and administrative fees will be governed by AAA’s rules. Under the AAA Consumer Rules, consumer claimants are generally responsible for only a small portion of those fees. We will not seek to recover our portion of the AAA or arbitrator fees even if we prevail in the arbitration, unless the arbitrator finds your claim or demand was frivolous or brought in bad faith (under the standards of applicable law, in which case the arbitrator can award fees in accordance with that law).
Attorney’s Fees: Each side bears their own attorneys’ fees and costs in arbitration, unless the arbitrator awards fees under applicable law or a contractual right (some laws allow winners to recover legal fees). However, if you are a consumer and you prevail on a claim that affords the right to reasonable attorneys’ fees, the arbitrator may award those fees to you (and if the law requires, will award them). If CaptainGreek prevails and is entitled to attorneys’ fees under the law, the arbitrator may award them only to the extent the law allows (for example, if your claim was frivolous).
11.1.8 Right to Opt Out: If you do not wish to be bound by the arbitration and class-waiver provisions in this Section 11.1, you must notify us by mail within 30 days of first accepting these Terms (or within 30 days of any material change to this Section). You must send an opt-out notice with your name, address, the email associated with your CaptainGreek account, and a clear statement that you want to opt out of the arbitration agreement to: cm@captaingreek.com with the subject “Arbitration Opt-Out”. If you opt out of arbitration, the class action waiver in 11.1.6 will not apply to you. Opting out will not affect any other parts of these Terms, including use of the Services. If you do not opt out within the 30-day period, you and CaptainGreek shall be bound by the arbitration agreement and class waiver described above.
11.1.9 Severability of Arbitration Provisions: Except as noted regarding the class action waiver, if any portion of this arbitration agreement is deemed invalid or unenforceable, it shall not invalidate the remaining portions of this arbitration agreement. For example, if a court finds that one of the subparts of AAA rules referenced is not allowed, that provision can be severed and the rest enforced. However, if a court or arbitrator decides that the core requirement of individual arbitration (or the class waiver) cannot be enforced as to a particular claim or request for relief, then the entirety of this arbitration agreement (for that claim or relief) shall be null and void, and such claim/request shall proceed in court, subject to the applicable provisions of these Terms (including the governing law and jurisdiction provisions).
11.1.10 Confidentiality: The arbitration proceedings, including any hearings, discovery, or outcome, shall be confidential between the parties, except as necessary to prepare for or conduct the arbitration, or as required by law or to enforce the award. Neither party shall make any public announcement or comment, or publish any information (except in a legal filing if required) about the arbitration. This does not prevent either party from communicating with law enforcement or a government agency or testifying as required by law.
11.1.2 Agreement to Arbitrate: If we cannot resolve the dispute informally, then you and CaptainGreek agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services shall be resolved by binding arbitration on an individual basis, except for the exceptions described in Section 11.1.3 below. “Dispute” is defined as broadly as the law allows. It includes any claim or controversy arising from or related to your use of the Services, regardless of the legal basis—whether based on contract, tort, statute, fraud, misrepresentation, or any other theory. It also covers all types of requested relief, including monetary damages, injunctions, or declaratory judgments.
This includes claims that arose before you agreed to these Terms (such as claims related to statements made on our website, or the services provided in the past) and after termination of your account. By agreeing to arbitrate, you and CaptainGreek are each waiving the right to go to court (except as otherwise set forth) and to have a dispute heard by a judge or jury. You also waive the ability to participate in a class or representative action as set forth in Section 11.1.6 below.
11.1.3 Exceptions to Arbitration Agreement: Despite the broad coverage of the arbitration agreement, either party may choose to pursue the following types of disputes in court rather than arbitration:
● Small Claims: If the claim qualifies for small claims court in a jurisdiction whose law applies (typically, claims under a certain monetary threshold, e.g., $5,000 or $10,000 depending on the locale), either you or CaptainGreek may elect to bring that claim in small claims court instead of arbitration. If a claim is filed in small claims, the filing party is responsible for following the rules of that court for small claims procedure.
● Intellectual Property: Any dispute regarding the enforcement or validity of CaptainGreek’s intellectual property rights (such as our trademarks, logos, trade secrets, or copyrights) may be brought in court. Likewise, if you have a claim of intellectual property infringement against CaptainGreek (not against another user – that’s separate), you may choose to litigate that in court. This is because some IP disputes (like requests for injunctions to stop alleged infringement) are better suited for court jurisdiction.
● Opt-Out (if exercised): If you opt out of arbitration in accordance with Section 11.1.8, you will not be bound by this arbitration agreement.
Additionally, nothing in this section prevents either party from seeking temporary injunctive relief in a court of law to prevent an imminent breach of this agreement or to maintain the status quo pending arbitration (for example, to prevent the misuse or disclosure of confidential information or intellectual property while arbitration is pending).
11.1.4 Arbitration Procedures: The arbitration will be administered by the American Arbitration Association (AAA) under its (if you are an individual using the Services for personal or household use) or its Commercial Arbitration Rules (if you are using the Services on behalf of a business or the dispute exceeds $75,000, as described below), except as modified by this Section. You can find AAA’s rules at www.adr.org or by calling AAA. If AAA is not available or declines to arbitrate, the parties will agree on an alternative arbitrator or arbitration provider, or if we cannot agree, a court may appoint one.
To begin an arbitration, you must submit a Demand for Arbitration (available on AAA’s website) and e-mail a copy to us at: cm@captaingreek.com. We will send any arbitration notice to you at your last known email or physical address in our records (so please keep your contact info updated).
Arbitration Location: If you are a consumer (individual) using the Services, the arbitration hearing (if any) shall take place in the county (or equivalent) of your billing address unless you and we agree otherwise. If your billing address is outside the U.S., then the location will be in the county where our headquarters is located (which as of the Effective Date is assumed to be in New Jersey, USA), unless otherwise agreed. For business users or disputes over $75,000, the location will be mutually agreed or determined by the arbitrator; if in-person hearing is required and we can’t agree, it will likely be in New Jersey where CaptainGreek is based.
Governing Law in Arbitration: The arbitrator shall apply the Federal Arbitration Act (FAA) and federal arbitration law to the interpretation and enforcement of this Section (because the Services involve interstate commerce). The laws of the State of New Jersey will govern the substance of the dispute, to the extent not inconsistent with or preempted by federal law (see Section 16 for governing law). The arbitrator can award any relief that a court of competent jurisdiction could award, consistent with the limitations of liability and damages contained in these Terms.
11.1.5 Special Rules for Businesses: If you are using the Services as a business or for commercial purposes, or if either party’s claim exceeds $75,000 (excluding attorney’s fees or arbitration costs), the AAA’s Commercial Arbitration Rules (not the Consumer Rules) will apply. In such case:
● The arbitration shall be conducted by a single neutral arbitrator with experience in commercial disputes.
● Discovery will be allowed in accordance with AAA rules, but the arbitrator has discretion to limit discovery to ensure efficiency.
● The arbitrator shall have authority to award costs and fees in accordance with the law or these Terms (e.g., see Indemnification and Limitation of Liability sections for guidance on what’s recoverable).
11.1.6 Class Action Waiver: You and CaptainGreek agree that any arbitration or court proceeding shall be limited to the dispute between CaptainGreek and you individually. No class, collective, consolidated, or representative actions are permitted. You expressly waive any ability to have any dispute arbitrated or litigated as a class or collective action or in a representative capacity on behalf of others. The arbitrator is only authorized to award relief (monetary, injunctive, declaratory) on an individual basis to the extent necessary to provide relief warranted by the claimant’s individual claim. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated without the express consent of all parties. If at any time it is determined that this class action waiver is invalid, unenforceable, or void, then the arbitration clause (if otherwise effective) shall be null and void in its entirety (meaning the dispute will then be resolved by a court, subject to the remaining provisions of Section 16), but the portion of the class waiver that is valid shall be enforced in court to the extent possible.
11.1.7 Arbitration Fees and Costs: Filing Fees: If you initiate arbitration, you will need to pay a filing fee as required by AAA rules. If you are a consumer and the cost of the filing fee is more than the cost to file a lawsuit in court, CaptainGreek will pay the excess. (For example, if it costs $200 to file in your local court and AAA’s consumer arbitration filing fee is $300, we will pay the extra $100.) We want arbitration to be accessible and not more expensive than court for you.
Arbitrator Fees: Payment of arbitrator and administrative fees will be governed by AAA’s rules. Under the AAA Consumer Rules, consumer claimants are generally responsible for only a small portion of those fees. We will not seek to recover our portion of the AAA or arbitrator fees even if we prevail in the arbitration, unless the arbitrator finds your claim or demand was frivolous or brought in bad faith (under the standards of applicable law, in which case the arbitrator can award fees in accordance with that law).
Attorney’s Fees: Each side bears their own attorneys’ fees and costs in arbitration, unless the arbitrator awards fees under applicable law or a contractual right (some laws allow winners to recover legal fees). However, if you are a consumer and you prevail on a claim that affords the right to reasonable attorneys’ fees, the arbitrator may award those fees to you (and if the law requires, will award them). If CaptainGreek prevails and is entitled to attorneys’ fees under the law, the arbitrator may award them only to the extent the law allows (for example, if your claim was frivolous).
11.1.8 Right to Opt Out: If you do not wish to be bound by the arbitration and class-waiver provisions in this Section 11.1, you must notify us by mail within 30 days of first accepting these Terms (or within 30 days of any material change to this Section). You must send an opt-out notice with your name, address, the email associated with your CaptainGreek account, and a clear statement that you want to opt out of the arbitration agreement to: cm@captaingreek.com with the subject “Arbitration Opt-Out”. If you opt out of arbitration, the class action waiver in 11.1.6 will not apply to you. Opting out will not affect any other parts of these Terms, including use of the Services. If you do not opt out within the 30-day period, you and CaptainGreek shall be bound by the arbitration agreement and class waiver described above.
11.1.9 Severability of Arbitration Provisions: Except as noted regarding the class action waiver, if any portion of this arbitration agreement is deemed invalid or unenforceable, it shall not invalidate the remaining portions of this arbitration agreement. For example, if a court finds that one of the subparts of AAA rules referenced is not allowed, that provision can be severed and the rest enforced. However, if a court or arbitrator decides that the core requirement of individual arbitration (or the class waiver) cannot be enforced as to a particular claim or request for relief, then the entirety of this arbitration agreement (for that claim or relief) shall be null and void, and such claim/request shall proceed in court, subject to the applicable provisions of these Terms (including the governing law and jurisdiction provisions).
11.1.10 Confidentiality: The arbitration proceedings, including any hearings, discovery, or outcome, shall be confidential between the parties, except as necessary to prepare for or conduct the arbitration, or as required by law or to enforce the award. Neither party shall make any public announcement or comment, or publish any information (except in a legal filing if required) about the arbitration. This does not prevent either party from communicating with law enforcement or a government agency or testifying as required by law.
11.2 Disputes Between Users (Buyer and Seller or Third Parties)
CaptainGreek is not directly a party to transactions between Customers and Vendors, and we generally expect the parties to resolve any disagreements between themselves. However, we provide a platform and limited tools to assist.
11.2.1 CaptainGreek Support Center Ticket Process
1. When to escalate:
If a Buyer and Vendor cannot resolve an issue through the order-message thread—e.g., non-delivery, item “not as described,” shipping damage—either party may open a ticket in the Support Center.
2. How to open a ticket:
○ Sign in and navigate to the Support Center → Open Ticket.
○ Select the relevant order number (the form auto-loads the items, price, and shipping details).
○ Choose an Issue Type (Non-Delivery, Damaged Item, Wrong Item, Refund Request, etc.).
○ Enter a short description and attach any photos or documents that support your claim.
○ Click Submit. The system creates a unique ticket ID and lists it in My Tickets for both parties.
3. Notification & response times:
○ An email and in-dashboard alert are sent instantly to the other party and to CaptainGreek Support.
○ Vendors must post an initial response within two (2) business days. Lack of response may trigger direct intervention by CaptainGreek Support.
4. Support-team role:
CaptainGreek Support reviews the order history, ticket notes, attachments, and carrier tracking. The team may:
○ request extra evidence (e.g., additional photos, UPS tracking scans);
○ suggest practical solutions—replacement, partial refund, full refund, or return shipping label;
○ make an administrative decision based on marketplace policies and the evidence.
CaptainGreek acts as a neutral mediator; we do not promise a particular outcome for either side.
5. Possible outcomes:
○ If the available evidence clearly shows that the Vendor is responsible—such as in cases of confirmed non-delivery, damaged items, or items that do not match the listing—CaptainGreek may issue a refund to the Buyer and deduct the corresponding amount from the Vendor’s upcoming payout.
○ If evidence is inconclusive, Support may close the ticket with no action or encourage further negotiation between the parties.
6. Not a court of law: Ticket decisions are administrative and do not constitute legal judgments. Either party may still pursue outside remedies—small-claims court, arbitration, or other
action—subject to § 11.1 for any claims against CaptainGreek.
7. Chargeback prerequisite: Buyers agree to open a Support Center ticket and allow the process to run its course before requesting a credit-card chargeback. Ignoring this step may result in account flags or suspension.
8. Record retention: All ticket threads and attachments are archived by CaptainGreek for audit and compliance purposes. Download any materials you wish to retain for your own records.
11.2.2 Release of CaptainGreek: You agree that you release CaptainGreek (and our officers, directors, agents, subsidiaries, joint ventures, employees, and suppliers) from any and all claims, demands, and damages of every kind and nature, known and unknown, arising out of or in any way connected with any dispute you have with any other user of the platform or any third party. This includes, for example, disputes between buyers and sellers, or between a user and an outside provider (like a shipping carrier or payment processor). We encourage users to work out disputes among themselves, but if a dispute arises, you release us from liability related to that.
In connection with this release, you hereby waive any protections (whether statutory or otherwise – to the extent permitted by law) that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release. This means that you explicitly waive the benefits of Section 1542 of the California Civil Code (and any analogous law in another jurisdiction) which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, and that if known by him or her must have materially affected his or her settlement with the debtor.”. You understand and agree that this waiver is an essential term of this release.
11.2.3 No Joint Data Claims: If you and another user have an issue involving personal data (for example, a seller exposes a buyer’s email in a way they shouldn’t have), note that under many laws the seller and CaptainGreek might be considered independent data controllers, not joint controllers. Each is responsible for their own handling of personal data. While this is a legal concept, practically it means each of us might be independently liable for our own violations. If one party (like CaptainGreek) ends up facing legal consequences because of the other’s actions (like a seller’s misuse of data), the responsible party should cover that (as per indemnification). But primarily, any claim a user has about another user’s misuse of data should be directed at that user.
11.2.4 Non-Customer Interactions:
From time to time you may engage with third parties who are not acting as Buyers or Vendors on the platform— for example:
● payment gateways, shipping insurers, or other service providers embedded in a shop checkout;
● independent content creators or community-forum members;
● affiliate partners whose links or discount codes appear in product pages or marketing emails.
Any dispute, claim, or transaction that arises between you and such third parties is exclusively between you and that third party. CaptainGreek is not a party to, and assumes no responsibility or liability for, those interactions.
11.2.5 Reporting Obligations: Nothing in these Terms prohibits you from reporting a user’s conduct to a law enforcement agency. For example, if you suspect a seller is engaging in fraud or a buyer committed credit card fraud, you can report it. CaptainGreek may also report potentially unlawful behavior to proper authorities.
11.2.6 Survival: This Dispute Resolution section survives any termination of these Terms or your account.
11.2.1 CaptainGreek Support Center Ticket Process
1. When to escalate:
If a Buyer and Vendor cannot resolve an issue through the order-message thread—e.g., non-delivery, item “not as described,” shipping damage—either party may open a ticket in the Support Center.
2. How to open a ticket:
○ Sign in and navigate to the Support Center → Open Ticket.
○ Select the relevant order number (the form auto-loads the items, price, and shipping details).
○ Choose an Issue Type (Non-Delivery, Damaged Item, Wrong Item, Refund Request, etc.).
○ Enter a short description and attach any photos or documents that support your claim.
○ Click Submit. The system creates a unique ticket ID and lists it in My Tickets for both parties.
3. Notification & response times:
○ An email and in-dashboard alert are sent instantly to the other party and to CaptainGreek Support.
○ Vendors must post an initial response within two (2) business days. Lack of response may trigger direct intervention by CaptainGreek Support.
4. Support-team role:
CaptainGreek Support reviews the order history, ticket notes, attachments, and carrier tracking. The team may:
○ request extra evidence (e.g., additional photos, UPS tracking scans);
○ suggest practical solutions—replacement, partial refund, full refund, or return shipping label;
○ make an administrative decision based on marketplace policies and the evidence.
CaptainGreek acts as a neutral mediator; we do not promise a particular outcome for either side.
5. Possible outcomes:
○ If the available evidence clearly shows that the Vendor is responsible—such as in cases of confirmed non-delivery, damaged items, or items that do not match the listing—CaptainGreek may issue a refund to the Buyer and deduct the corresponding amount from the Vendor’s upcoming payout.
○ If evidence is inconclusive, Support may close the ticket with no action or encourage further negotiation between the parties.
6. Not a court of law: Ticket decisions are administrative and do not constitute legal judgments. Either party may still pursue outside remedies—small-claims court, arbitration, or other
action—subject to § 11.1 for any claims against CaptainGreek.
7. Chargeback prerequisite: Buyers agree to open a Support Center ticket and allow the process to run its course before requesting a credit-card chargeback. Ignoring this step may result in account flags or suspension.
8. Record retention: All ticket threads and attachments are archived by CaptainGreek for audit and compliance purposes. Download any materials you wish to retain for your own records.
11.2.2 Release of CaptainGreek: You agree that you release CaptainGreek (and our officers, directors, agents, subsidiaries, joint ventures, employees, and suppliers) from any and all claims, demands, and damages of every kind and nature, known and unknown, arising out of or in any way connected with any dispute you have with any other user of the platform or any third party. This includes, for example, disputes between buyers and sellers, or between a user and an outside provider (like a shipping carrier or payment processor). We encourage users to work out disputes among themselves, but if a dispute arises, you release us from liability related to that.
In connection with this release, you hereby waive any protections (whether statutory or otherwise – to the extent permitted by law) that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release. This means that you explicitly waive the benefits of Section 1542 of the California Civil Code (and any analogous law in another jurisdiction) which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, and that if known by him or her must have materially affected his or her settlement with the debtor.”. You understand and agree that this waiver is an essential term of this release.
11.2.3 No Joint Data Claims: If you and another user have an issue involving personal data (for example, a seller exposes a buyer’s email in a way they shouldn’t have), note that under many laws the seller and CaptainGreek might be considered independent data controllers, not joint controllers. Each is responsible for their own handling of personal data. While this is a legal concept, practically it means each of us might be independently liable for our own violations. If one party (like CaptainGreek) ends up facing legal consequences because of the other’s actions (like a seller’s misuse of data), the responsible party should cover that (as per indemnification). But primarily, any claim a user has about another user’s misuse of data should be directed at that user.
11.2.4 Non-Customer Interactions:
From time to time you may engage with third parties who are not acting as Buyers or Vendors on the platform— for example:
● payment gateways, shipping insurers, or other service providers embedded in a shop checkout;
● independent content creators or community-forum members;
● affiliate partners whose links or discount codes appear in product pages or marketing emails.
Any dispute, claim, or transaction that arises between you and such third parties is exclusively between you and that third party. CaptainGreek is not a party to, and assumes no responsibility or liability for, those interactions.
11.2.5 Reporting Obligations: Nothing in these Terms prohibits you from reporting a user’s conduct to a law enforcement agency. For example, if you suspect a seller is engaging in fraud or a buyer committed credit card fraud, you can report it. CaptainGreek may also report potentially unlawful behavior to proper authorities.
11.2.6 Survival: This Dispute Resolution section survives any termination of these Terms or your account.
12. Disclaimers of Warranties
CaptainGreek strives to provide a great marketplace, but we cannot promise everything will always work perfectly or that the products will satisfy you, and we want to be upfront about that.
12.1 “As Is” and “As Available”: Your use of the Services is at your sole risk. CaptainGreek provides the website, app, and Services on an “AS IS” and “AS AVAILABLE” basis without any warranties or guarantees of any kind, either express or implied. We explicitly disclaim all warranties, whether express, implied, statutory, or otherwise, including without limitation any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising out of course of dealing or usage of trade.
For example:
● We do not warrant that the Services will meet your requirements or expectations, or that results will be accurate or reliable for your purposes.
● We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free. There may be times when the site or app is down (for maintenance or due to technical issues). There may be bugs or vulnerabilities that we haven’t yet patched. We disclaim any warranty that any defects or errors will be corrected immediately, though we aim to address them.
● We do not warrant that our site, servers, or communications are free of viruses, malware, or other harmful components, though we take measures to secure our infrastructure. You should use up-to-date security software on your devices as well.
● Any material or content downloaded or otherwise obtained through the use of the Services is accessed at your own discretion and risk, and you will be solely responsible for any damage to your computer system or device or loss of data that
results from the download or use of any such material.
12.2 No Warranty on Content or Products: CaptainGreek does not warrant or make any representations regarding any content provided by users or third parties on the platform. Specifically, we make no representations or warranties about any products sold by Vendors on the marketplace beyond what is expressly stated by the Vendor. We do not guarantee the quality, safety, legality, or authenticity of any items, or that any Vendor or Customer will actually complete a transaction or act lawfully. Any opinions, advice, statements, or other information made available by third parties (including Vendors) are those of the respective author(s) and not of CaptainGreek. We do not guarantee any level of performance or outcomes from use of the products you purchase. For example, we can’t promise that the olive oil you buy will win your cooking contest (or even that you’ll like the taste) – those are subjective experiences outside our control.
12.3 Not a Traditional Seller: CaptainGreek is a venue and service provider, not the seller of the goods (except for any CaptainGreek-owned brand items which would be clearly identified, but as of now, we host third-party sellers). We make no warranty that Vendors’ product descriptions or images are accurate or that the products will meet your expectations. While we encourage high standards, we do not personally inspect every item. Any issues with product quality are between buyer and seller (subject to any available remedies under these Terms).
12.4 No Implied Warranties: In jurisdictions that do not allow the exclusion of implied warranties, the above exclusions may not fully apply to you. If you are a resident of such a state, some of the exclusions above might not apply, but only to the minimum extent required by that jurisdiction’s law. For example, certain states might have consumer protections that guarantee certain warranties which cannot be waived by contract. Our disclaimer is intended to apply to the fullest extent permitted by applicable law.
12.5 Beta and Experimental Features: Any beta features or experimental offerings are offered without any warranties whatsoever. They might be unpredictable – use at your own risk.
12.6 Professional Advice: No content or information provided by CaptainGreek—or by other users on the platform—should be interpreted as professional advice, including legal, tax, medical, or nutritional guidance. Always consult appropriate professionals. For instance, nutritional info provided by a Vendor on a food item is not verified by CaptainGreek.
12.7 Consumer Rights (Non-US): While this Terms focuses on U.S. law, if by chance you are using this from another country, you may have certain statutory rights (like under EU consumer law) that cannot be contractually excluded. Nothing in these Terms is meant to override those non-excludable rights if they apply, but these Terms will be interpreted to the maximum extent consistent with them.
12.1 “As Is” and “As Available”: Your use of the Services is at your sole risk. CaptainGreek provides the website, app, and Services on an “AS IS” and “AS AVAILABLE” basis without any warranties or guarantees of any kind, either express or implied. We explicitly disclaim all warranties, whether express, implied, statutory, or otherwise, including without limitation any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising out of course of dealing or usage of trade.
For example:
● We do not warrant that the Services will meet your requirements or expectations, or that results will be accurate or reliable for your purposes.
● We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free. There may be times when the site or app is down (for maintenance or due to technical issues). There may be bugs or vulnerabilities that we haven’t yet patched. We disclaim any warranty that any defects or errors will be corrected immediately, though we aim to address them.
● We do not warrant that our site, servers, or communications are free of viruses, malware, or other harmful components, though we take measures to secure our infrastructure. You should use up-to-date security software on your devices as well.
● Any material or content downloaded or otherwise obtained through the use of the Services is accessed at your own discretion and risk, and you will be solely responsible for any damage to your computer system or device or loss of data that
results from the download or use of any such material.
12.2 No Warranty on Content or Products: CaptainGreek does not warrant or make any representations regarding any content provided by users or third parties on the platform. Specifically, we make no representations or warranties about any products sold by Vendors on the marketplace beyond what is expressly stated by the Vendor. We do not guarantee the quality, safety, legality, or authenticity of any items, or that any Vendor or Customer will actually complete a transaction or act lawfully. Any opinions, advice, statements, or other information made available by third parties (including Vendors) are those of the respective author(s) and not of CaptainGreek. We do not guarantee any level of performance or outcomes from use of the products you purchase. For example, we can’t promise that the olive oil you buy will win your cooking contest (or even that you’ll like the taste) – those are subjective experiences outside our control.
12.3 Not a Traditional Seller: CaptainGreek is a venue and service provider, not the seller of the goods (except for any CaptainGreek-owned brand items which would be clearly identified, but as of now, we host third-party sellers). We make no warranty that Vendors’ product descriptions or images are accurate or that the products will meet your expectations. While we encourage high standards, we do not personally inspect every item. Any issues with product quality are between buyer and seller (subject to any available remedies under these Terms).
12.4 No Implied Warranties: In jurisdictions that do not allow the exclusion of implied warranties, the above exclusions may not fully apply to you. If you are a resident of such a state, some of the exclusions above might not apply, but only to the minimum extent required by that jurisdiction’s law. For example, certain states might have consumer protections that guarantee certain warranties which cannot be waived by contract. Our disclaimer is intended to apply to the fullest extent permitted by applicable law.
12.5 Beta and Experimental Features: Any beta features or experimental offerings are offered without any warranties whatsoever. They might be unpredictable – use at your own risk.
12.6 Professional Advice: No content or information provided by CaptainGreek—or by other users on the platform—should be interpreted as professional advice, including legal, tax, medical, or nutritional guidance. Always consult appropriate professionals. For instance, nutritional info provided by a Vendor on a food item is not verified by CaptainGreek.
12.7 Consumer Rights (Non-US): While this Terms focuses on U.S. law, if by chance you are using this from another country, you may have certain statutory rights (like under EU consumer law) that cannot be contractually excluded. Nothing in these Terms is meant to override those non-excludable rights if they apply, but these Terms will be interpreted to the maximum extent consistent with them.
13. Limitation of Liability
13.1 Types of Damages Excluded:
To the fullest extent permitted by law, CaptainGreek and its officers, directors, employees, agents, affiliates, and partners shall not be liable to you for any indirect, incidental, consequential, special, punitive, or exemplary damages that arise out of or in connection with the Services or these Terms. This includes, but is not limited to, loss of profits, loss of goodwill, loss of business opportunity, loss of data, or intangible losses (even if we have been advised of the possibility of such damages). For example, we are not liable for lost profits if your products don’t sell as expected on our marketplace, or if a glitch temporarily drops your listing from search results, or if a buyer or seller you interacted with causes you harm.
13.2 Maximum Liability Cap:
In no event shall CaptainGreek’s total cumulative liability to you for any claims arising out of or relating to this agreement or the use of the Services exceed the greater of: (a) One Hundred U.S. Dollars (USD $100), or (b) the total amount of fees (if any) that you paid to CaptainGreek for use of the Services in the twelve months prior to the event giving rise to the liability. This means if, for example, in the past year you paid us $50 in commission fees as a Vendor, our maximum liability to you for any claims will be $100 (since that is greater than $50). If you paid us $500 in fees, our max liability might be $500 (since that is greater than $100). We set this cap because, given the nature of our Services (connecting many small transactions), it’s not feasible for us to accept unlimited liability.
This limitation applies collectively to all kinds of claims (whether under contract, tort, negligence, strict liability, or any other theory).
This limitation applies collectively to all kinds of claims (whether under contract, tort, negligence, strict liability, or any other theory).
13.3 Specific Applications:
Without limiting the above, and in conjunction with other provisions:
● CaptainGreek is not liable for any content posted by users, or for the defamatory, offensive, or illegal conduct of any third party, and the risk of harm or damage from the foregoing rests entirely with you.
● CaptainGreek is not responsible for any issues related to the products sold on the platform, including defects, damages, injuries, or other harm resulting from their use. Our role is limited to operating the marketplace and, where appropriate, helping facilitate a resolution between the Buyer and the Vendor. Responsibility for the quality, safety, legality, and performance of the products rests solely with the Vendor. We do not assume liability as a “seller” of goods, since we are not. Recent legal developments (like court decisions potentially holding marketplaces liable for defective goods in some cases) do not constitute an admission of liability here, and we still disclaim it to the extent permitted.
● CaptainGreek is not liable for disruptions or loss you may suffer due to technical issues (like if our site goes down during a sale or if a bug causes data loss). Always keep backup of your own content.
● CaptainGreek is not responsible for any delay or failure to perform resulting from causes outside our reasonable control, as covered in Section 15 (Force Majeure).
● CaptainGreek is not liable for any content posted by users, or for the defamatory, offensive, or illegal conduct of any third party, and the risk of harm or damage from the foregoing rests entirely with you.
● CaptainGreek is not responsible for any issues related to the products sold on the platform, including defects, damages, injuries, or other harm resulting from their use. Our role is limited to operating the marketplace and, where appropriate, helping facilitate a resolution between the Buyer and the Vendor. Responsibility for the quality, safety, legality, and performance of the products rests solely with the Vendor. We do not assume liability as a “seller” of goods, since we are not. Recent legal developments (like court decisions potentially holding marketplaces liable for defective goods in some cases) do not constitute an admission of liability here, and we still disclaim it to the extent permitted.
● CaptainGreek is not liable for disruptions or loss you may suffer due to technical issues (like if our site goes down during a sale or if a bug causes data loss). Always keep backup of your own content.
● CaptainGreek is not responsible for any delay or failure to perform resulting from causes outside our reasonable control, as covered in Section 15 (Force Majeure).
13.4 Some State Law Limitations:
Some jurisdictions (like certain states) do not allow the exclusion or limitation of certain damages, such as incidental or consequential damages. If these laws apply to you, some of the above exclusions or limitations may not apply — which means only that to the extent such a law is applicable, our liability will be limited to the maximum extent the law allows. For example, if a state law says we can’t exclude liability for gross negligence, then if we were found grossly negligent, the above exclusion wouldn’t apply to that part. But all other limitations and exclusions would still apply.
13.5 Release for Disputes:
As stated in Section 11.2, you release CaptainGreek from any claims or liability related to disputes between you and other users or third parties. Combined with the above disclaimers and limits, this means our liability for the acts or omissions of other users is extremely limited if not eliminated.
13.6 Basis of the Bargain:
You acknowledge that CaptainGreek has offered the Services, set its fees (if any), and entered into these Terms in reliance upon the disclaimers of warranty and the limitations of liability set forth herein. These sections are an essential basis of the bargain between us – without them, the terms might be different (for example, we would have to charge significantly more to cover potential liabilities). The limitations in this Section 13 shall apply even if any limited remedy fails of its essential purpose.
13.7 No Third-Party Liability:
We are not liable for any claims, liabilities, or damages arising out of or relating to errors or omissions in any content provided by any third party (including users), or the failure of any third party (like a payment processor or shipping carrier) to perform, or any third-party platforms (like app stores).
14. Indemnification
You agree to defend, indemnify, and hold harmless CaptainGreek and its affiliates, and their respective officers, directors, employees, and agents (the “Indemnified Parties”) from and against any and all claims, demands, lawsuits, investigations, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Services, (b) your breach or alleged breach of these Terms, (c) Your Content (including any allegation that Your Content infringed or misappropriated intellectual property or privacy rights of a third party or that it caused harm to a third party), (d) your interactions or transactions with other users (e.g., disputes with buyers or sellers, or any products you sold or purchased causing harm), or (e) your violation of any law or regulation or the rights of any third party.
For example, if you are a Vendor and you sell a product that causes injury to a consumer, and that consumer sues CaptainGreek as well as you, you must indemnify us for our costs and liability (because that arises from your actions/product). If you are a Customer and you post a defamatory review about a seller and they sue CaptainGreek for defamation, you’d indemnify us. Or if you are a developer and misuse our API causing a security breach that affects others, you indemnify us.
We reserve the right, at our discretion, to assume exclusive control of the defense (and settlement) of any claim for which we are entitled to indemnification, and you agree to cooperate with us in defending such claims and to reimburse us for reasonable out-of-pocket defense costs. You may not settle any claim that involves any Indemnified Party or admits any fault or imposes any obligation on an Indemnified Party without our prior written consent.
Your indemnification obligation will survive any termination of these Terms and your use of the Services.
California Residents: If you are a California resident, you also waive California Civil Code § 1542 as part of this indemnity (as already noted in Section 11.2, which is incorporated here as well).
For example, if you are a Vendor and you sell a product that causes injury to a consumer, and that consumer sues CaptainGreek as well as you, you must indemnify us for our costs and liability (because that arises from your actions/product). If you are a Customer and you post a defamatory review about a seller and they sue CaptainGreek for defamation, you’d indemnify us. Or if you are a developer and misuse our API causing a security breach that affects others, you indemnify us.
We reserve the right, at our discretion, to assume exclusive control of the defense (and settlement) of any claim for which we are entitled to indemnification, and you agree to cooperate with us in defending such claims and to reimburse us for reasonable out-of-pocket defense costs. You may not settle any claim that involves any Indemnified Party or admits any fault or imposes any obligation on an Indemnified Party without our prior written consent.
Your indemnification obligation will survive any termination of these Terms and your use of the Services.
California Residents: If you are a California resident, you also waive California Civil Code § 1542 as part of this indemnity (as already noted in Section 11.2, which is incorporated here as well).
15. Force Majeure
CaptainGreek shall not be liable for any delay or failure to perform any obligation under these Terms if the delay or failure is due to unforeseen events beyond our reasonable control, such as, by way of example, acts of God, war, terrorism, riots, embargoes, strikes or labor disputes, pandemic or epidemic, breakdown or failure of the internet or any utilities, fire, flood, earthquake, or other natural disaster, or any other causes beyond our control (each a “Force Majeure” event).
If such an event occurs, CaptainGreek’s obligations will be suspended for the duration of the event. We will attempt to notify users and resume service as soon as feasible. Similarly, we expect Vendors to notify Customers if a force majeure event (e.g., a natural disaster in the Vendor’s area preventing shipping) delays their performance. But if a Vendor fails to deliver due to force majeure, they are typically excused from the delay (though a Customer may cancel for a refund if timing is essential).
Note that payment obligations (like paying outstanding fees) are not excused by force majeure typically (unless the event directly makes it impossible to pay). Also, a force majeure event does not excuse any party’s prior breaches.
If the force majeure event lasts longer than a certain period (e.g., 30 days), we may terminate the affected Services or part of them and issue appropriate refunds if necessary.
If such an event occurs, CaptainGreek’s obligations will be suspended for the duration of the event. We will attempt to notify users and resume service as soon as feasible. Similarly, we expect Vendors to notify Customers if a force majeure event (e.g., a natural disaster in the Vendor’s area preventing shipping) delays their performance. But if a Vendor fails to deliver due to force majeure, they are typically excused from the delay (though a Customer may cancel for a refund if timing is essential).
Note that payment obligations (like paying outstanding fees) are not excused by force majeure typically (unless the event directly makes it impossible to pay). Also, a force majeure event does not excuse any party’s prior breaches.
If the force majeure event lasts longer than a certain period (e.g., 30 days), we may terminate the affected Services or part of them and issue appropriate refunds if necessary.
16. Governing Law and Jurisdiction
16.1 Governing Law:
These Terms and any dispute arising out of or related to them or the Services will be governed by the laws of the State of New Jersey and, to the extent applicable, the federal laws of the United States of America, without regard to its conflict of laws principles (meaning that law that would apply the law of another jurisdiction is excluded). However, the Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of Section 11 (Arbitration Agreement), as noted above.
If you are accessing the Services from outside the U.S., you do so on your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. But the relationship between you and CaptainGreek is governed by U.S. law as stated.
If you are accessing the Services from outside the U.S., you do so on your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. But the relationship between you and CaptainGreek is governed by U.S. law as stated.
16.2 Jurisdiction and Venue:
Subject to the arbitration agreement in Section 11.1, you agree that any non-arbitrable or otherwise exempt claims (including those in small claims or those that a party opts to bring in court as allowed) shall be brought exclusively in the state or federal courts located in New Jersey. You and CaptainGreek consent to the personal jurisdiction of those courts. This means:
● If you opt out of arbitration, or if a claim is carved out (e.g., IP claims, or enforcement of an arbitration award, or if arbitration is unenforceable), then the dispute will be decided by a court in New Jersey.
● You waive any objection to such courts based on venue or inconvenience (forum non conveniens). However, if you are a consumer in a jurisdiction that would consider this forum selection invalid (e.g., some states may not allow requiring out-of-state small claims), we will abide by that law for that limited type of claim.
● If you opt out of arbitration, or if a claim is carved out (e.g., IP claims, or enforcement of an arbitration award, or if arbitration is unenforceable), then the dispute will be decided by a court in New Jersey.
● You waive any objection to such courts based on venue or inconvenience (forum non conveniens). However, if you are a consumer in a jurisdiction that would consider this forum selection invalid (e.g., some states may not allow requiring out-of-state small claims), we will abide by that law for that limited type of claim.
16.3 Limitation on Claims:
To the extent permitted by law, any claim or cause of action arising out of or related to use of the Services or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred. (This does not apply to intellectual property claims by CaptainGreek or statutory limitation periods that cannot be shortened by contract.)
16.4 U.N. Convention:
The parties agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply to this agreement or any sales on the platform.
17. Changes to These Terms
CaptainGreek may revise or update these Terms from time to time. If we make material changes, we will provide you with reasonable notice, such as by emailing you at the address associated with your account or by posting a prominent notice on our site. The notice will designate when the changes will become effective. Your continued use of the Services after the effective date of the updated Terms will constitute your acceptance of those changes.
If you do not agree to the revised Terms, you must stop using our Services before the new Terms take effect and, if applicable, may close your account. We encourage you to review our Terms periodically to stay informed of any updates.
For minor or non-material updates (such as clarifications, or changes that do not reduce your rights), we may not send an email but will still post the updated Terms on our site with a new effective date.
No amendment or modification of these Terms will be binding unless in writing and signed by our authorized representative or posted by us to the site.
If you do not agree to the revised Terms, you must stop using our Services before the new Terms take effect and, if applicable, may close your account. We encourage you to review our Terms periodically to stay informed of any updates.
For minor or non-material updates (such as clarifications, or changes that do not reduce your rights), we may not send an email but will still post the updated Terms on our site with a new effective date.
No amendment or modification of these Terms will be binding unless in writing and signed by our authorized representative or posted by us to the site.
18. Termination and Suspension
18.1 By You:
You may stop using our Services at any time. You may also request to close your account by contacting CaptainGreek support. Account closure will not affect any ongoing transactions – for example, if you have a pending order as a Vendor, you must fulfill it or properly cancel and refund it; if you have an open dispute, it may need resolution first. Even after account closure, you will remain responsible for any obligations incurred prior to termination (like fees owed, or shipping obligations, or indemnification commitments) and Sections of these Terms that are meant to survive will survive (see Section 19.7).
18.2 By CaptainGreek:
We reserve the right to suspend, restrict, or terminate your account or access to any part of the Services, at any time and for any reason, with or without notice. We will typically give a reason, such as:
● Violation of these Terms or any policy (serious or repeated offenses).
● Extended periods of inactivity (if you haven’t logged in or used your account in a long time, we might disable it as a security measure).
● We believe you’ve engaged in fraudulent or illegal activities.
● Non-payment of fees or failure to resolve negative account balances.
● Our need to comply with a law enforcement request or court order.
● Unexpected technical or security issues.
In some cases, we may suspend your account (making it temporarily unavailable) while investigating issues (for example, verifying identity or if we suspect fraudulent behavior or receive multiple complaints). If we terminate your account, any right to use the Services will cease immediately. You may not create a new account if your previous account was terminated by us without our permission.
● Violation of these Terms or any policy (serious or repeated offenses).
● Extended periods of inactivity (if you haven’t logged in or used your account in a long time, we might disable it as a security measure).
● We believe you’ve engaged in fraudulent or illegal activities.
● Non-payment of fees or failure to resolve negative account balances.
● Our need to comply with a law enforcement request or court order.
● Unexpected technical or security issues.
In some cases, we may suspend your account (making it temporarily unavailable) while investigating issues (for example, verifying identity or if we suspect fraudulent behavior or receive multiple complaints). If we terminate your account, any right to use the Services will cease immediately. You may not create a new account if your previous account was terminated by us without our permission.
18.3 Effect of Termination:
Upon termination:
● We may cancel any open orders or listings associated with your account (if you’re a Vendor, your shop will be closed and active listings removed; if you’re a Buyer, any pending purchases might be cancelled).
● Any funds in your account: If you have a balance (e.g., from sales), we will generally pay out any undisputed amounts owed to you (minus any offsets for refunds or liabilities) within a reasonable time, unless prohibited by law or as otherwise set-off under these Terms. If we terminated you for cause, we may hold funds as permitted (for example, if we suspect fraud or pending chargebacks, we might hold funds for a certain period).
● You remain obligated to pay any outstanding fees or amounts due to CaptainGreek. We may invoice you or charge your payment method for such amounts even after termination.
● We are not liable to you for compensation, reimbursement, or damages in connection with termination of your account. This includes loss of potential profits, goodwill, or data.
● You will no longer have access to Your Content or account data through the platform (though we may retain copies internally per Section 8.6). It’s your responsibility
● We may cancel any open orders or listings associated with your account (if you’re a Vendor, your shop will be closed and active listings removed; if you’re a Buyer, any pending purchases might be cancelled).
● Any funds in your account: If you have a balance (e.g., from sales), we will generally pay out any undisputed amounts owed to you (minus any offsets for refunds or liabilities) within a reasonable time, unless prohibited by law or as otherwise set-off under these Terms. If we terminated you for cause, we may hold funds as permitted (for example, if we suspect fraud or pending chargebacks, we might hold funds for a certain period).
● You remain obligated to pay any outstanding fees or amounts due to CaptainGreek. We may invoice you or charge your payment method for such amounts even after termination.
● We are not liable to you for compensation, reimbursement, or damages in connection with termination of your account. This includes loss of potential profits, goodwill, or data.
● You will no longer have access to Your Content or account data through the platform (though we may retain copies internally per Section 8.6). It’s your responsibility
18.4 Survival:
Any provisions of these Terms that are intended to remain in effect after termination—such as those related to intellectual property rights, indemnification, warranty disclaimers, arbitration, and limitations of liability—will continue to apply even after your access to the Services ends.
18.5 Appeals:
If you believe your account was suspended or terminated in error, you may contact us to request a review. We may (but are not obligated to) provide an appeals process. However, our decision thereafter will be final. Nothing in this appeals process is intended to
override the agreement to arbitrate – any challenge to a termination would generally be handled as a dispute under these Terms, not as a separate lawsuit (except as allowed).
override the agreement to arbitrate – any challenge to a termination would generally be handled as a dispute under these Terms, not as a separate lawsuit (except as allowed).
18.6 No Right to Use After Termination:
If your account is terminated, you must not attempt to use the Services under another account name or identity. CaptainGreek may block your email, IP, or other identifiers to enforce this. If you are terminated as a Vendor, you should not re-register (nor may you have someone else register on your behalf).
18.7 Our Right to Discontinue Services:
Separately from user-specific termination, CaptainGreek reserves the right to discontinue or alter any aspect of the Services at any time (for all users or a group of users). We can shut down the marketplace entirely after giving appropriate notice, or discontinue certain features. If that happens, we’ll have no liability for doing so, apart from possibly refunding prepaid fees for unused services if applicable.
19. Miscellaneous
19.1 Entire Agreement:
These Terms (including any policies, guidelines, or rules that are incorporated by reference) constitute the entire agreement between you and CaptainGreek regarding the subject matter and supersede any prior or contemporaneous agreements, understandings, or communications (whether oral or written) relating to such subject matter. In other words, this is the definitive contract. Any other statements (like FAQs, or customer service info) might inform you, but they are not contractually binding if they conflict with these Terms.
19.2 No Waiver:
No failure or delay by CaptainGreek in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. Similarly, our waiver of a breach of one provision shall not be taken or held to be a waiver of any other provision or any subsequent breach. For example, if you violate our Terms and we don’t take action immediately, that doesn’t mean we’re giving up our right to act later or enforce the same rule for others.
19.3 Severability:
If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason by a court or arbitrator of competent jurisdiction, then that provision shall be eliminated or limited to the minimum extent such that the remainder of the Terms will continue in full force and effect. The parties will endeavor in good faith to replace any invalid or unenforceable provision with a valid provision that, to the extent possible, achieves the same purpose. For instance, if the class action waiver or arbitration clause is found illegal, that part might be severed (or as noted, the arbitration clause void if class waiver fails), but other parts of Terms remain.
19.4 Assignment:
You may not assign or transfer these Terms or any of your rights or obligations under these Terms, in whole or in part, without our prior written consent. Any attempted assignment by you without consent will be null. CaptainGreek may assign, transfer, or delegate any of its rights and obligations hereunder without consent. For example, if we are acquired by or merge with another company, or if we transfer operation of the platform to a different entity, these Terms and your account can be transferred to that new entity. These Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns
19.5 No Agency:
Nothing in these Terms shall be construed as creating any agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship between you and CaptainGreek. Neither party has the authority to bind the other to any third party, to incur any debts or obligations in the name of the other, or to act as agent for the other. You are participating on the platform as an independent entity (whether as a buyer or seller
19.6 Third-Party Beneficiaries:
Except as expressly provided in these Terms, there are no third-party beneficiaries to this agreement. That means no one other than you and CaptainGreek (and our respective permitted assigns) can enforce these Terms. However, Apple Inc. (for the purpose of the mobile app on iOS) is an intended third-party beneficiary of these Terms with the right to enforce the Terms against you with respect to the iOS app (per Section 10.2). Additionally, each Indemnified Party (though affiliated with us) is entitled to the rights under the Indemnification and Limitation of Liability sections. Aside from that, a person who is not a party to these Terms has no right under any theory to rely upon or enforce any term of these Terms.
19.7 Survival:
Any provisions of these Terms which by their nature should survive termination of the agreement shall survive. Without limiting the foregoing, the provisions regarding Intellectual Property (Section 8), Disclaimers (Section 12), Limitation of Liability (Section 13), Indemnification (Section 14), Dispute Resolution (Section 11), and these Miscellaneous provisions (Section 19) shall survive any termination. Also, any outstanding payment obligations, or any provisions that state they survive, will survive.
19.8 Notices:
Legal notices to CaptainGreek (such as lawsuits, formal disputes, or infringement notifications) shall be sent in by e-mail to cm@captaingreek.com . For example, a summons or complaint should be served following law for service of process (we might list an agent in each state). For everyday communications (like account or technical issues), please use support@captaingreek.com.
We will send notices to you via the email address on your account, via a message to your account on the platform, or via certified mail/return receipt requested or courier to any physical address we have on file for you. You agree that electronic notices (via email or account message) satisfy any legal requirement that such communications be in writing. You are responsible for keeping your contact information current. If an email notice is returned because your email is no longer valid, we will try a secondary method if available, but the notice will still be deemed given (since it was your responsibility to update the info).
We will send notices to you via the email address on your account, via a message to your account on the platform, or via certified mail/return receipt requested or courier to any physical address we have on file for you. You agree that electronic notices (via email or account message) satisfy any legal requirement that such communications be in writing. You are responsible for keeping your contact information current. If an email notice is returned because your email is no longer valid, we will try a secondary method if available, but the notice will still be deemed given (since it was your responsibility to update the info).
19.9 Headings and Interpretation:
The headings used in these Terms (like “Introduction” or “Dispute Resolution”) are for convenience only and have no legal effect. They do not limit or affect the scope of the section. In these Terms, “including” means “including without limitation.” The word “or” is inclusive (meaning “and/or”). If we say “may” do something, that means we have the right but not the obligation. If an example is given, it is not exhaustive and doesn’t limit the generality of the concept.
19.10 Language:
These Terms are written in English. If we provide a translation, it’s for convenience. In case of differences, the English version prevails.
19.11 Contact Information:
If you have any questions or concerns about these Terms or the Services, you can contact us at:
● CaptainGreek, LLC – Legal Department
● Email: cm@captaingreek.com
● Mail: 310 Passaic Avenue, Building B, Suite 201 Fairfield, NJ 07004
● Customer Support: support@captaingreek.com or via our Support Center on the website.
Thank you for reading these Terms. By using CaptainGreek.com, you’re supporting a marketplace that promotes
Mediterranean producers and culture. We appreciate your business and cooperation in following these guidelines.
Welcome aboard CaptainGreek, and happy buying/selling!
● CaptainGreek, LLC – Legal Department
● Email: cm@captaingreek.com
● Mail: 310 Passaic Avenue, Building B, Suite 201 Fairfield, NJ 07004
● Customer Support: support@captaingreek.com or via our Support Center on the website.
Thank you for reading these Terms. By using CaptainGreek.com, you’re supporting a marketplace that promotes
Mediterranean producers and culture. We appreciate your business and cooperation in following these guidelines.
Welcome aboard CaptainGreek, and happy buying/selling!