Technical reports our team can act on
Technical issues are resolved faster when the report includes the page, browser, device, screenshot, and steps to reproduce.
Use this guide for account access, checkout problems, product page issues, partner dashboard problems, uploads, broken forms, or unexpected errors.
If a technical issue blocks checkout, fulfillment, listing, or payout work, say that clearly in the subject.
A screenshot helps, but the page URL and exact steps are often the difference between a quick fix and a long investigation.
What to have ready
- Page URL.
- Browser and device.
- Screenshot or short screen recording.
- Steps to reproduce the issue.
- Whether you were signed in or checking out as a guest.
- Whether the issue blocks checkout, order help, listing, fulfillment, or payout work.
Best first step
- Try refreshing the page and clearing browser cache if the issue appears cosmetic.
- Try a different browser only as a test; still report the original browser if the issue remains.
- Open a technical request when the issue blocks a real task or repeats consistently.
- Do not send passwords, full payment details, or private credentials.
Frequently asked questions
What should I include in a technical request?
Include the page URL, browser, device, screenshot, exact steps, and what you expected to happen.
Checkout is failing. What should I do?
Do not send full payment details. Include the checkout step, safe error text, browser/device, and whether another payment method worked.
I cannot upload a product image or attachment.
Include the file type, approximate file size, browser, dashboard page, and error message.
The page looks broken on mobile.
Include device model, browser, page URL, and screenshot. Mention whether it happens after refresh or only in one browser.
I cannot log in.
Try password reset first. If it still fails, open a technical request and include the account email, browser, and error message without sharing your password.
How urgent are technical tickets?
Checkout-blocking, fulfillment-blocking, payout-blocking, or security-related issues are prioritized. Mention the blocker clearly.
I found a possible security issue.
Contact CaptainGreek Care immediately with a careful description. Do not exploit or publicly disclose the issue.