Returns with clear documentation
Return and refund policies can vary by marketplace partner and product. Perishable, personalized, custom, or clearly marked final-sale items may have different rules.
When no partner-specific return policy is stated, the general default is that eligible non-perishable, non-personalized items may be returned within 30 days of delivery in original condition.
Do not send anything back before an RMA is approved. The return thread is where instructions, labels, and tracking should stay organized.
Items sent back without an approved RMA or outside the return window may be refused. Start the RMA path first.
What to have ready
- Order number and the specific product you want to return or replace.
- Reason for the request: damaged, wrong item, not as described, changed mind, or other.
- Photos for damage, wrong item, or not-as-described cases.
- Preferred resolution: refund, replacement, or partner review.
Best first step
- For a true return or replacement, start an RMA from your account return area.
- For a question before starting an RMA, open a Returns & Refunds Care request.
- For damage, keep packaging until the review is complete.
- For multiple partners in one order, create separate return requests when needed.
Frequently asked questions
Do I need an RMA before returning something?
Yes. Start the RMA process first so the return is documented and the partner or Captain Greek Care can provide instructions.
What is usually eligible for return?
Eligibility depends on the product and partner policy. If no specific policy applies, the general default covers non-perishable, non-personalized items returned within 30 days of delivery in original condition.
Who pays for return shipping?
If the item was defective, damaged, or not as described, the partner generally handles or reimburses return shipping. If the return is due to buyer preference, the partner policy may require the customer to pay.
When does refund review begin?
Refund review usually begins after the returned item is received or after return shipment evidence is provided, depending on the RMA instructions.
Can I return a digital item?
Digital items are generally final once access is issued, unless the file is defective, wrong, legally refundable, or the listing promised otherwise.
What if the item is final sale?
Final-sale, perishable, custom, or personalized products may not be returnable unless defective, not as described, or otherwise required by law.
Should I open a ticket or an RMA?
Use an RMA for an actual return, replacement, cancellation, or refund workflow. Use a Care request if you need help deciding what to do or if the issue is broader than the return itself.