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95, .24)}.cg-care-nav__links{display:flex;align-items:center;gap:6px;flex-wrap:wrap;justify-content:flex-end}.cg-care-nav__link{display:inline-flex;align-items:center;min-height:42px;padding:0 16px;border-radius:999px;color:var(--cg-care-muted);font-weight:700;transition:background .18s ease,color .18s ease,transform .18s ease}.cg-care-nav__link:hover,.cg-care-nav__link.is-active{background:var(--cg-care-gold-soft);color:var(--cg-care-navy)}.cg-care-hero{position:relative;overflow:hidden;display:grid;grid-template-columns:minmax(0, 1.35fr) minmax(280px, .65fr);gap:26px;padding:clamp(28px, 5vw, 58px);border-radius:calc(var(--cg-care-radius) + 8px);background:radial-gradient(circle at 92% 12%, rgba(184, 155, 101, .22), transparent 32%),linear-gradient(135deg, #20265f 0%, #2d337f 60%, #151827 100%);color:#fff;box-shadow:var(--cg-care-shadow)}.cg-care-hero h1{margin:10px 0 12px;color:#fff;font-size:clamp(34px, 5vw, 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10px;color:var(--cg-care-navy);font-weight:800;text-align:center;cursor:pointer}.cg-care-type-card:hover,.cg-care-type-card.is-selected{border-color:var(--cg-care-gold);background:var(--cg-care-gold-soft)}.cg-care-form__grid{display:grid;grid-template-columns:repeat(2, minmax(0, 1fr));gap:18px}.cg-care-form__field{display:flex;flex-direction:column;gap:8px}.cg-care-form__field--wide{grid-column:1/-1}.cg-care-form label{color:var(--cg-care-navy);font-weight:800}.cg-care-form label.required::after{content:" *";color:var(--cg-care-danger)}.cg-care-form label em{display:none}.cg-care-form input[type="text"],.cg-care-form input[type="email"],.cg-care-form input[type="date"],.cg-care-form input[type="datetime-local"],.cg-care-form select,.cg-care-form textarea,.cg-reply-box textarea{width:100%;min-height:48px;padding:12px 14px;border:1px solid var(--cg-care-line);border-radius:14px;background:#fff;color:var(--cg-care-ink);box-shadow:none}.cg-care-form textarea,.cg-reply-box 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strong{color:var(--cg-care-navy);font-size:15px}.cg-thread-item__body{color:var(--cg-care-ink);line-height:1.7}.cg-attachments{display:flex;flex-wrap:wrap;gap:8px;margin-top:14px}.cg-attachment{display:inline-flex;align-items:center;gap:6px;padding:8px 10px;border-radius:999px;background:var(--cg-care-soft);color:var(--cg-care-navy);font-weight:800;font-size:13px}.cg-reply-box{padding:20px}.cg-reply-box label{display:block;margin-bottom:8px;color:var(--cg-care-navy);font-weight:900}.cg-context-help{margin:24px auto}.cg-context-help__card{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:18px 20px;border-color:rgba(184,155,101,.42);background:linear-gradient(135deg, #fff, var(--cg-care-gold-soft))}.cg-context-help__card strong{display:block;color:var(--cg-care-navy)}.cg-care-pager{margin-top:20px}@media (max-width: 980px){.cg-care-hero,.cg-conversation-layout,.cg-ticket-card{grid-template-columns:1fr}.cg-care-card-grid,.cg-care-article-grid{grid-template-columns:repeat(2, minmax(0, 1fr))}.cg-care-type-grid{grid-template-columns:repeat(2, minmax(0, 1fr))}.cg-ticket-sidebar{position:static}}@media (max-width: 720px){.cg-care{padding-left:12px;padding-right:12px}.cg-care-nav{align-items:stretch;flex-direction:column;border-radius:24px}.cg-care-nav__links{justify-content:flex-start}.cg-care-section__heading,.cg-care-page-head--row,.cg-context-help__card,.cg-care-form__actions,.cg-reply-box__footer{align-items:stretch;flex-direction:column}.cg-care-card-grid,.cg-care-article-grid,.cg-care-form__grid,.cg-care-type-grid{grid-template-columns:1fr}.cg-thread-item,.cg-thread-item.is-customer{grid-template-columns:40px minmax(0, 1fr)}.cg-thread-item.is-customer .cg-thread-item__avatar{grid-column:1}.cg-thread-item.is-customer .cg-thread-item__bubble{grid-column:2}}/* CG_HELPDESK_CARE_V2_START */.cg-care-home-v2 .cg-care-card--split{display:flex;flex-direction:column;padding:0;overflow:hidden}.cg-care-card__primary{display:flex;flex:1;flex-direction:column;padding:22px;color:var(--cg-care-ink)}.cg-care-card__primary:hover{color:var(--cg-care-ink)}.cg-care-card__actions{display:flex;justify-content:space-between;gap:8px;padding:13px 16px;border-top:1px solid var(--cg-care-line);background:linear-gradient(180deg, #fff, #faf7ef)}.cg-care-card__actions a{display:inline-flex;align-items:center;min-height:34px;padding:0 12px;border-radius:999px;color:var(--cg-care-navy);font-size:13px;font-weight:900}.cg-care-card__actions a:first-child{background:var(--cg-care-navy);color:#fff}.cg-care-card__actions a:last-child{background:rgba(184, 155, 101, .16)}.cg-care-section--guides{padding:clamp(20px, 4vw, 34px);border:1px solid rgba(184, 155, 101, .26);border-radius:calc(var(--cg-care-radius) + 8px);background:radial-gradient(circle at 95% 0%, rgba(184, 155, 101, .18), transparent 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em{display:block;color:var(--cg-care-muted);font-style:normal;line-height:1.55}.cg-care-faq-grid{display:grid;grid-template-columns:repeat(2, minmax(0, 1fr));gap:14px}.cg-care-faq{border:1px solid var(--cg-care-line);border-radius:var(--cg-care-radius);background:#fff;box-shadow:0 8px 22px rgba(32, 38, 95, .05);overflow:hidden}.cg-care-faq summary{position:relative;padding:18px 52px 18px 20px;color:var(--cg-care-navy);cursor:pointer;font-weight:900;list-style:none}.cg-care-faq summary::-webkit-details-marker{display:none}.cg-care-faq summary::after{content:"+";position:absolute;top:50%;right:18px;display:grid;place-items:center;width:28px;height:28px;margin-top:-14px;border-radius:50%;background:var(--cg-care-gold-soft);color:var(--cg-care-gold);font-size:20px;font-weight:900}.cg-care-faq[open] summary::after{content:"–"}.cg-care-faq p{margin:0;padding:0 20px 14px;color:var(--cg-care-muted);line-height:1.65}.cg-care-faq a{display:inline-flex;margin:0 20px 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a,.cg-ticket-deflection__solved-state button{width:100%}}/* CG_SMART_TICKET_DEFLECTION_V1_END *//* CG_CUSTOMER_REQUEST_TIMELINE_V1_START */.cg-care-conversation-v2{max-width:1240px}.cg-care-timeline{margin:18px 0 22px;padding:clamp(18px, 3vw, 28px);border:1px solid rgba(32, 38, 95, .10);border-radius:26px;background:radial-gradient(circle at 96% 0%, rgba(184,155,101,.14), transparent 32%),linear-gradient(180deg, #fff, #fbfbfd);box-shadow:0 18px 46px rgba(15, 23, 42, .075)}.cg-care-timeline__top{display:grid;grid-template-columns:minmax(0, 1fr) minmax(220px, 420px);gap:16px;align-items:end;margin-bottom:20px}.cg-care-timeline__top span{display:inline-flex;color:rgba(32, 38, 95, .66);font-size:11px;font-weight:900;letter-spacing:.14em;line-height:1;text-transform:uppercase}.cg-care-timeline__top strong{display:block;margin-top:7px;color:var(--cg-care-navy, #20265f);font-size:clamp(22px, 3vw, 32px);font-weight:900;line-height:1.08;letter-spacing:-.035em}.cg-care-timeline__top p{margin:0;padding:14px 16px;border:1px solid rgba(32, 38, 95, .08);border-radius:16px;background:#fff;color:var(--cg-care-muted, #667085);font-size:13px;line-height:1.55;box-shadow:0 8px 22px rgba(15, 23, 42, .04)}.cg-care-timeline__steps{position:relative;display:grid;grid-template-columns:repeat(6, minmax(0, 1fr));gap:10px;margin:0;padding:0;list-style:none}.cg-care-timeline__step{position:relative;min-width:0;padding:14px;border:1px solid rgba(32, 38, 95, .09);border-radius:18px;background:#fff;box-shadow:0 10px 24px rgba(15, 23, 42, .045)}.cg-care-timeline__step::after{content:"";position:absolute;top:30px;left:calc(100% - 2px);width:12px;height:2px;background:rgba(32, 38, 95, .14)}.cg-care-timeline__step:last-child::after{display:none}.cg-care-timeline__marker{display:grid;place-items:center;width:34px;height:34px;margin-bottom:10px;border-radius:50%;background:#f7f8fc;color:rgba(32, 38, 95, .52);font-size:13px;font-weight:900}.cg-care-timeline__content 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10px;border-radius:999px;background:#f7f8fc;color:#20265f;font-size:12px;font-weight:900}.cg-thread-item__bubble,.cg-ticket-card,.cg-care-expectation-strip,.cg-order-care,.cg-product-advisor{overflow-wrap:anywhere}.cg-care [data-internal-id],.cg-care .seller-id,.cg-care .vendor-id,.cg-care .customer-id{display:none !important}/* CG_PRIVACY_FIRST_MESSAGING_V1_END */