How Captain Greek Care works

Captain Greek Care routes every request to the most relevant support path: customer orders, returns, product questions, account support, partner onboarding, listings, shipping, payouts, or technical issues.

For customers

• Open order and delivery requests from the support hub or order page.
• Use returns and refunds for damaged, wrong, missing, or returnable items.
• Use product questions when you need detail from Captain Greek or a marketplace partner.

For partners

• Use Partner Care for onboarding, listing quality, product data, shipping, payouts, commissions, and marketplace policy questions.
• For urgent fulfillment or customer escalation issues, include the order number and operational blocker.