Make every listing worthy of the marketplace
A premium marketplace depends on clear product information. Partners are responsible for accurate, complete, and truthful product listings.
Use this guide when a product is blocked, incomplete, rejected, confusing, or not presenting at the CaptainGreek quality level.
Strong listings help customers buy with confidence and reduce unnecessary support requests.
Include what the product is, where it comes from, what is included, how it is used, and any required warnings or compliance details.
What to have ready
- Product name and SKU.
- Current product status or approval issue.
- Category, country/region of origin, and product type.
- Ingredient, material, size, dimension, or weight details where relevant.
- Images that show the actual product or a clearly representative sample.
- Screenshot of any dashboard error.
Best first step
- Correct the listing first if the issue is obvious.
- Open a Listings & Product Data request when you need review or do not know what is missing.
- For compliance-sensitive categories, include labels, warnings, ingredients, or documentation.
- For product image issues, upload or reference the exact image that needs review.
Frequently asked questions
What makes a listing approval-ready?
It should have a truthful title, clear description, accurate price, real inventory, appropriate category, product-origin details, and any warnings or compliance details needed for the product type.
Can I use manufacturer or supplier images?
Only use images you own or have permission to use. Images should not mislead the customer about what is included.
What if my product has variations?
Describe each variation accurately, including size, color, flavor, quantity, material, or any other choice that affects the order.
How should I describe food items?
Include ingredients, origin, packaging, quantity, allergen or safety details where applicable, and any required labeling information.
Why was my listing rejected or delayed?
Common reasons include missing origin, unclear images, incomplete product data, misleading descriptions, restricted product concerns, or missing compliance details.
Can Captain Greek edit my listing for me?
Captain Greek Care can advise, but partners remain responsible for accurate product information.
What if I see a mistake after publishing?
Correct it promptly. If it affects active orders or customer expectations, open a Partner Care request.